Donald Hamilton
Sevierville,TN
Summary
Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 6-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
7
7
years of professional experience
Work History
Front Office Manager
Hoilday Inn Express
Sevierville, TN
03.2017 - 01.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Education
Bachelor of Science - Agricultural Engineering
Hillsborough Community College
Tampa, FL09-2012
High School Diploma -
Chamberlian High School
Tampa, FL09-2006
Skills
- Employee Supervision
- Complaint Handling
- Payroll and budgeting
- Guest Relations
- Listening Skills
- Conflict Management
- Decision-making capabilities
- Customer Service
- Administrative Skills
- Revenue management
- Property Management Systems
- Exceptional customer support
- Effective Multitasking
- Hospitality services
- Records Management
- Credit and collections
- Training and coaching
- Strong leadership
- Team Management
- Customer Relations
Timeline
Front Office Manager
Hoilday Inn Express
03.2017 - 01.2024
Bachelor of Science - Agricultural Engineering
Hillsborough Community College
High School Diploma -
Chamberlian High School
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