Donald Hanson
Little Falls Township,New Jersey
Summary
Dedicated professional with a strong focus on safety compliance and exceptional customer service. Proven ability to adapt to changing schedules while ensuring efficient operations in transportation and editorial environments.
Overview
38
38
years of professional experience
2
2
Certifications
Work History
Limo Driver
My Limo
Mount Olive, New Jersey
09.2016 - Current
- Provided safe and timely transportation for clients across various locations.
- Maintained cleanliness and organization of the limousine interior and exterior.
- Assisted clients with luggage and special requests during their journeys.
- Managed navigation using GPS systems to ensure efficient routes.
- Communicated with dispatch for coordination of pickups and drop-offs.
- Conducted regular vehicle inspections to ensure safety standards were met.
- Developed strong relationships with clients through exceptional customer service.
- Adapted to changing schedules and client needs throughout the day.
- Adhered to company policies and procedures while providing excellent customer service.
Editor-in-Chief
You Don't Know Jersey
Bloomfield, New Jersey
05.2010 - Current
- Oversaw editorial content and ensured alignment with publication standards.
- Coordinated with writers to develop engaging articles and features.
- Reviewed submissions for clarity, coherence, and adherence to style guidelines.
- Managed editorial calendar to prioritize deadlines and publishing schedules.
- Edited articles for grammar, punctuation, and overall readability.
- Identified areas of improvement in existing content and assisted in developing new content that was relevant to the target audience.
- Provided feedback on article drafts before they were published.
- Provided guidance on writing style, grammar, punctuation, spelling, usage and other aspects of copywriting.
- Reviewed and edited content submitted by writers to ensure accuracy, clarity and compliance with company standards.
- Attended conferences or workshops related to publishing industry trends.
- Coordinated with designers to create visually appealing layouts for articles or publications.
- Recruited exciting authors and contracted for contributions within scope and purpose of publication and maintained editorial consistency and exacting quality control.
- Participated in brainstorming sessions with other editors or writers regarding potential story ideas.
- Assisted in setting long-term goals for the organization's editorial department.
- Analyzed reader feedback data in order to make informed decisions about future content strategies.
- Researched topics related to specific stories or publications as needed.
- Defined audience, voice, scope and purpose of publication in consultation with editorial board, communicated vision clearly to team and created editorial calendar and deadlines.
- Maintained a comprehensive knowledge of current industry trends and best practices related to editing processes.
- Ensured compliance with copyright laws when using third-party materials in publications.
- Wrote stories, articles, or newsletters for publication.
- Prepared, rewrote and edited copy to improve readability.
- Verified facts, dates and statistics using standard reference sources.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Held weekly editorial meetings to generate publication ideas and review staff recommendations.
- Developed story or content ideas, considering reader or audience appeal.
- Managed digital archives of photographs, organized files and protected against loss.
- Uploaded digital images for editing, archiving and electronic transmission.
Store Owner
Pocket Universe
Little Falls, New Jersey
09.1998 - Current
- Directed daily operations and ensured efficient workflow management.
- Resolved conflicts and addressed employee concerns effectively and promptly.
- Monitored compliance with company policies and industry regulations consistently.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Chargeback Manager
Caldor
Woodland Park, NJ
11.1987 - 04.1999
- Managed chargeback processes to ensure compliance with company policies.
- Collaborated with cross-functional teams to resolve customer disputes effectively.
- Analyzed transaction data to identify patterns in chargeback occurrences.
- Implemented strategies to reduce chargeback rates across various product lines.
- Reviewed and approved chargeback claims based on established criteria.
- Documented all chargeback related activity and maintained accurate records in accordance with regulations.
- Prepared reports on chargeback trends, risks, and potential solutions.
Education
Bachelor of Science - Science, Technology & Society
New Jersey Institute of Technology
Newark, NJ05-1995
Skills
- Proofreading and Editing Articles
- Effective communication
- Creative brainstorming
- Attention to detail
- Problem solving
- Customer service
- Multitasking Abilities
- MS office
- Self-Directed
- Analytical and critical thinking
- Flexible and adaptable
- GPS navigation
- Vehicle inspection
- Customer relationship management
- Operational efficiency
- Safety compliance
- Time management
- Safe driving
- Punctuality
- Vehicle maintenance
- Discretion and confidentiality
- Defensive driving
- Smooth acceleration and braking
Affiliations
- Photography
- Environmentalist
Certification
Adobe Creative Suite Certificate - William Paterson University
Timeline
Limo Driver
My Limo
09.2016 - Current
Editor-in-Chief
You Don't Know Jersey
05.2010 - Current
Store Owner
Pocket Universe
09.1998 - Current
Chargeback Manager
Caldor
11.1987 - 04.1999
Bachelor of Science - Science, Technology & Society
New Jersey Institute of Technology