Donald Harrison
Crestwood,IL
Summary
Dynamic Facility and Operations Management Professional with over 20 years of diverse experience in optimizing operations across multiple environments. Proficient in budget development, staff training, and contract negotiation, with a proven track record of successfully managing facilities for large organizations. Demonstrated expertise in maintaining regulatory compliance and ensuring operational excellence, driving significant improvements in service delivery. Ready to leverage skills and experience to enhance facilities management strategies and contribute to organizational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Facility Manager
OneSource
Crestwood, IL
03.2024 - Current
- Developed and managed budgets for facility maintenance, capital projects, and operational expenses. Managed $1.1M operating budget and delivered a $420K project 3 weeks early and 5% under budget.
- Hired, trained, supervised, and evaluated facility staff, including maintenance, security, field technicians, custodial, housekeeping and grounds teams.
- Managed and coordinated routine maintenance, repairs, and renovations to ensure facilities are well-maintained and operational.
- Negotiated and managed contracts with external vendors for various facility services, including maintenance, cleaning, and security.
- Ensured facilities comply with all relevant regulations, codes, and standards, including those related to health, safety, and the environment.
- Managed space allocation, optimize utilization, and plan for future needs.
- Managed the planning, design, and execution of capital projects for new construction, renovations, or upgrades.
- Identified and assess potential risks related to facility operations and develop strategies to mitigate them.
- Maintained effective communication with internal stakeholders, facility staff, and external vendors.
Facility Manager
EMCOR
Chicago, IL
04.2022 - 03.2024
- Develop strategies aligning facility operations with client goals, ensuring performance measurements meet business objectives.
- Establish best practices and KPIs to effectively manage and evaluate facility performance according to client needs.
- Monitor and drive service levels across portfolios, collaborating with GMs and clients to set performance metrics.
- Increased PM completion rate from 55% to 88% over 10 months by deploying eMaint CMMS.
- Analyze monthly reports to ensure strategic alignment and optimize service delivery while identifying improvement opportunities.
- Conduct regular meetings with clients and leadership to review performance, address issues, and achieve business objectives.
- Act as the primary point of contact for clients, resolving inquiries and ensuring high levels of client satisfaction.
- Coordinate service delivery, review work requests, and address deviations from performance standards to ensure consistent results.
Operations Management/Supply Chain
DHL
Melrose Park, IL
11.2018 - 04.2022
- Led and developed a team of associates, ensuring alignment with performance goals while fostering a positive work environment.
- Assigned tasks, set deadlines, and reviewed work performance according to company policies and procedures.
- Conducted performance evaluations, provided coaching, implemented corrective actions, and trained employees to enhance their skills.
- Supervised security activities, ensuring compliance with DHL’s policies and conducting bi-annual Safety Methods Training.
- Established a collaborative work environment that promoted teamwork, employee empowerment, fairness, and consistency.
- Supported HR functions: payroll, recruitment, and disciplinary actions, while participating in the hiring process for new employees.
- Liaised between the facility, vendors, and postal clerks, ensuring up-to-date knowledge of postal rates and regulatory changes.
Branch Operations and Facilities Manager/Supply Chain
Averus
Waukegan, IL
05.2016 - 11.2018
- Supervised and managed a team of up to 25 technicians, scheduling daily workloads and ensuring operational efficiency.
- Oversaw the maintenance and repair of a fleet of 30 service vehicles, coordinating with the automotive department for optimal performance.
- Conducted daily one-on-one sessions and bi-weekly OSHA training to ensure compliance with safety regulations and practices.
- Managed facilities care, service, and maintenance within a food service environment while meeting operational standards.
Operations Manager/Trainer/Supply Chain
United Parcel Services
Bedford Park, IL
11.2013 - 05.2016
- Managed and scheduled a team of 10-12 employees while overseeing customer service, productivity, and operational quality.
- Oversaw freight handling, claims prevention, dock safety, pick-up and delivery, and road dispatch activities to ensure compliance with company protocols.
- Implemented loss prevention strategies, ensuring adherence to company safety standards and minimizing operational losses.
- Delivered exceptional customer service by utilizing strong multitasking, administrative, and problem-solving skills.
- Collaborated with central dispatch to meet departmental goals, ensuring efficient freight movement and operational effectiveness.
Warehouse Associate 2/Supply Chain
Cardinal Health
Aurora, IL
09.2012 - 11.2013
- Managed the end-to-end process of product flow, from receipt through shipment, ensuring timely delivery to major clients.
- Oversaw receiving, picking, packing, and shipping of pharmaceutical products, adhering to strict service parameters.
- Ensured compliance with Hazmat, HIPAA, OSHA30, and DOT regulations, maintaining high standards of safety.
Facility Operations Manager
Crothall Healthcare
Chicago
05.2009 - 09.2012
- Directed and scheduled the workload of 25 housekeeping staff while co-managing a 400+ bed hospital serving adults and children.
- Responsible for financial budgeting and planning, organizing, and supervising daily housekeeping and facility activities within the hospital, ensuring compliance with regulatory agencies and policies.
- Negotiated contracts with vendors for work orders, supplies, and equipment repair.
- Evaluated patient care satisfaction levels throughout their stay, aiming to improve their experience.
- Trained employees in proper floor care, maintenance, and equipment usage, while completing patient satisfaction surveys.
Facility Manager
Continental Midland, LLC
University Park, IL
05.2007 - 05.2009
- Managed a team of 8-10 employees, providing facilities support within a manufacturing environment, including janitorial, maintenance, independent contractors, and security to ensure effective and safe operations.
- Oversaw maintenance and upgrades of the facility that served 150 employees across three shifts, coordinating with vendors, contractors, and maintenance departments.
- Successfully completed complex technological projects within budget, quality constraints, and time limitations.
- Recruited, hired, and trained personnel, while preparing fiscal reports and monthly budgeting for current and future projects.
Multi Facility Manager
Coverall
University Park, IL
06.1999 - 05.2007
- Supervised a team of 8-10 employees, managing janitorial, maintenance, contractor services, and security for facility operations.
- Coordinated maintenance and upgrading of a facility serving 120 employees across three shifts, liaising with vendors for efficient project execution.
- Led complex technological projects within budget and time constraints, including recruiting, hiring, and training personnel.
Education
B.S. - Organizational Management
Ashford University
Clinton06-2014
Skills
- SLA Management
- Supply Chain
- Project Management
- Safety Compliance
- Microsoft Office
- LEED
- OSHA
- P&L Profit and Loss
- Maintenance Management
- Employee Training
- Operations Management
- Regulatory Compliance
- Construction Build Out and Renovation
- Production Management
- Janitorial and Housekeeping
- Warehouse Management
- Budget Management
- Six Sigma
- Customer Service
- Vendor Management
- CMMS Software
- Facility Management
- Capital Projects
- Fire Life Safety
- Strategic Planning
- Performance Metrics
- Client Relations
- Team Leadership
Certification
OSHA30
Timeline
Regional Facility Manager
OneSource
03.2024 - Current
Facility Manager
EMCOR
04.2022 - 03.2024
Operations Management/Supply Chain
DHL
11.2018 - 04.2022
Branch Operations and Facilities Manager/Supply Chain
Averus
05.2016 - 11.2018
Operations Manager/Trainer/Supply Chain
United Parcel Services
11.2013 - 05.2016
Warehouse Associate 2/Supply Chain
Cardinal Health
09.2012 - 11.2013
Facility Operations Manager
Crothall Healthcare
05.2009 - 09.2012
Facility Manager
Continental Midland, LLC
05.2007 - 05.2009
Multi Facility Manager
Coverall
06.1999 - 05.2007
B.S. - Organizational Management
Ashford University