Donald Hayes
Orlando,FL
Summary
Accomplished and driven Retail Management professional with more than 16 years of progressively responsible experience. Demonstrated success in overseeing recruitment, hiring, staff management, merchandising, marketing, sales management, strategic planning, inventory management, budget management, and cost controls. Proven ability to develop and motivate high performing teams; adept at providing the guidance, direction, and support needed to achieve key operational goals. Possesses exceptional organizational skills; effectively prioritizes competing demands and shifting needs in fast paced, high volume environments.
Overview
19
19
years of professional experience
Work History
Business Owner/Operator
Royal Emerald Media Inc.
03.2018 - Current
- Fast video editor with 3+ years of experience,skilled in Wondershare Pro.
- Sourced new royalty-free music, video, and still image vendor, saving 30% on costs and doubling subjective
quality of productions. - Frequently commended by clients for speed, intuition and dependability.
- Turned 12+ hours of raw footage into 1 hour of finished, paid-for video per week for clients.
- Remained up-to-date on current trends and marketing
strategies for clients videos. - Created and monitored promotional approaches to increase sales and profit levels.
Store Manager
DTLR
12.2016 - 02.2018
- Oversee daily operations, including staff management, merchandising, inventory management, purchasing,
receiving, human resources, payroll, budget management, cost controls, etc. - Recruit, interview, hire, schedule, and train a staff of 15 employees. Conduct routine performance evaluations,
provide performance feedback, and oversee promotions, disciplinary actions, and terminations as needed. - Direct sales strategies, goal setting, and incentives. Monitor and track key performance indicators.
- Analyze and measure business trends; develop and execute plans to maximize sales and meet or exceed goals.
- Develop and execute merchandising campaigns; ensure consistent organization and cleanliness of the sales floor.
- Establish and maintain relationships with vendors and suppliers.
- Implemented policies which maintained shrink results of less than 0.51% of gross revenue.
Assistant Store Manager
VINCE CAMUTO
03.2015 - 01.2017
- Served as a primary point of contact for escalated customer service concerns.
- Trained, scheduled, and supervised all sales personnel. Completed regular performance evaluations and provided
feedback. Managed employee promotions, terminations, and disciplinary actions. - Determined the placement of merchandising displays; oversaw display set-up and maintenance.
- Assisted the Store Manager with purchasing, receiving, restocking, and inventory audits.
- Partnered with the Marketing Department to create promotions which increased annual revenue.
Stock Supervisor / Driver
KATE SPADE WAREHOUSE
10.2011 - 04.2015
- Supervised restocking of the sales floor; set-up merchandising and visual displays.
- Received and processed new merchandise.
- Conducted quality insurance inspections on all inbound / outbound merchandise.
- Maintained the cleanliness and organization of all customer and work areas.
- Trained, mentored, and coached new stock team members.
Stock Manager
TOMMY BAHAMA
08.2009 - 02.2015
- Processed shipments and maintained the cleanliness and organization of stock rooms.
- Printed various labels and tags for all merchandise; ensured complete accuracy of all labels.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Conducted floor replenishments to ensure size availability of all merchandise.
- Inventoried stock on monthly, quarterly and annual basis.
Assistant Manager
ECCO
05.2005 - 09.2010
- Ensured team achievement of key performance indicators, including UPT, DPT , and conversion goals.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored and maintained inventory; implemented policies to ensure low shrink percentage.
- Developed and maintained merchandising and visual displays.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2003
Skills
- Microsoft Office Suite
- Web IM
- Kronos
- Shift Notes
- Citrix
- Google Applications
- Retail Pro
- Small business operations
- Team Leadership
- Inventory Control
Timeline
Business Owner/Operator
Royal Emerald Media Inc.
03.2018 - Current
Store Manager
DTLR
12.2016 - 02.2018
Assistant Store Manager
VINCE CAMUTO
03.2015 - 01.2017
Stock Supervisor / Driver
KATE SPADE WAREHOUSE
10.2011 - 04.2015
Stock Manager
TOMMY BAHAMA
08.2009 - 02.2015
Assistant Manager
ECCO
05.2005 - 09.2010
High School Diploma -
Cypress Creek High School
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