Donald Hollon
Germantown,OH
Summary
Proven professional with experience at Amazon.com Services, adept in managing high-stress situations and enhancing customer satisfaction through effective communication and empathy. Demonstrates a strong commitment to safety and reliability, evidenced by a clean MVR and adherence to safe driving practices. Skilled in vehicle inspections and route planning, consistently ensuring timely and secure transportation solutions.
Transportation professional with steadfast commitment to safety and punctuality. Adept at managing student behavior and ensuring adherence to safety regulations. Known for fostering positive relationships with students, parents, and staff while adapting to changing schedules and routes.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Petermann Bus
04.2024 - 01.2025
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, Ohio state and local traffic laws and regulations to enable safe transportation outcomes for participants.
Customer Service Representative
Amazon.com Services
05.2016 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Middletown High School
Middletown, OH03-2001
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Commercial driving
- Special needs assistance
- Route planning
- Punctuality
- Vehicle inspections
- Clean MVR
Timeline
School Bus Driver
Petermann Bus
04.2024 - 01.2025
Customer Service Representative
Amazon.com Services
05.2016 - 09.2023
GED -
Middletown High School
Similar Profiles
Tre HallTre Hall
Driver at Petermann BusDriver at Petermann Bus
TAMMY DUPLERTAMMY DUPLER
Office Administrator at Petermann Bus Co.Office Administrator at Petermann Bus Co.
Debra BarnettDebra Barnett
School Bus Driver at Petermann Bus,NorthridgeSchool Bus Driver at Petermann Bus,Northridge
Mason FisherMason Fisher
IAQ Specialist / Duct Cleaner Technician at Logan Heating & Air ServicesIAQ Specialist / Duct Cleaner Technician at Logan Heating & Air Services
Autumn GrillotAutumn Grillot
Food Service Worker at Taco Bell RestaurantFood Service Worker at Taco Bell Restaurant