Donald Holmes
Parker,Colorado
Summary
Mr. Holmes is a motivated upcoming IT professional with a successful technical SIGINT career in the US Navy. Mr. Holmes has previously held a TS/SCI with CI poly clearance. As a Mission-driven Intelligence Analyst with over 16 years of experience in Geo-spatial analysis, SIGINT, and Command and Control Tactical Analysis. Proven track record of applying advanced research and analysis skills to identify potential threats. Mr. Holmes offers extensive experience working as part of a team to reach or surpass measurable goals set. Works collaboratively in high-pressure situations. Throughout Mr. Holmes' career he has proactively taken on technical support and documentation responsibilities identified in order to ensure future technicians had the tools necessary to do their jobs. Mr. Holmes is currently enrolled in an IT degree program, with anticipated completion of an Associates in late 2023 and Bachelor's in 2025.
Overview
25
25
years of professional experience
Work History
Security Officer
Allied Universal Security
02.2023 - Current
- Responsible for protection of and access to highly classified and sensitive equipment, technology, and information.
- Rigorous adherence and understanding of security protocols and maintaining active Security clearance.
- Troubleshooting daily security issues to include access level accommodations, investigation alarm(s) in secure and unsecured spaces and conducting presence patrols of facilities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
IT Support
Nutmeg Pharmacy Group
05.2022 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Troubleshooting of all telephone line discrepancies (conventional and IVR/VOIP)
- Ongoing maintenance of desktop computers, laptop computers, cash registers, corporate printers (9 different models), and occasionally unique electronic devices.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to all technical support needs.
Tech Support
Apple
01.2020 - 05.2020
- Responded to average of 50 calls within 8-hour shift with over 95% satisfaction and no need for escalation to tier II support.
- Resolved issues primarily for iPhone products but quickly trained to receive calls for Mac, watches, iPad, iPod, and Airpods as well.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Successfully navigated challenging customer interactions
- Effectively de-escalated situations and sustained rapid and efficient customer service and technical support.
Dept Supervisor
Home Depot
03.2015 - 03.2018
- Responsible for weekly summary reports addressing inventory accuracy, sales projection, and inventory placement.
- Lead team of 12-35 associates in daily training, safety, and cleaning standards while promoting quality customer service and product knowledge
- Qualified Forklift, Reach Truck, and Electric Ladder Operator.
Instructor
11.2012 - 01.2014
- For basic Signals Analysis (450 course), and Advanced Command and Control
- Analysis (C2TAC) course
- Oversaw curriculum development and implementation in alignment with best practices
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Approximately 600 hours podium instruction.
Command Lead Supervisor
08.2010 - 10.2012
- Hand selected for a highly competitive, technical leadership role at a remote Cryptologic facility
- Daily tasks included target development, signals analysis, intelligence analysis, database research, product reports, and time-sensitive SIGINT reporting
- Applied technical expertise to develop new tactics, techniques, and procedures to enable collection and generate intelligence against a previously unknown target
- Managed and provided network/desktop support for End Users through active directory management, time-sensitive ticketing system, and quality assurance of physical hardware and network connections
- Acquired necessary hardware to build a dedicated IT workstation to accurately track and assist in the resolution of Trouble tickets
- Researched and developed Standard Operating Procedures (SOP) for future technicians to use during training and for follow-on during daily trouble shooting
- During my time at that command that SOP was used to qualify 5 more members of a growing IT team and resulted in a measured 45% increase in first-call resolutions to IT trouble tickets placed.
Department Lead Supervisor
05.2007 - 07.2010
- Led 24 personnel in SIGINT production from a deployed platform
- Planned, budgeted and managed maintenance program for multimillion dollar signal collection and electronic warfare equipment
- Composed more than 200 serialized reports daily in response to national and tactical level intelligence requirements
- Created and managed a Battle Group wide classified website, gaining a basic knowledge in HTML and Java to properly develop and update a functioning site
- This site was used to catalog historical data, serialize time-sensitive reports, and develop potential targets of interest
- Provided real time support to U.S
- And Allied forces combat search and rescue operations which resulted in the lives of 4 services members being saved
- Qualified Chief of the Guard for Shipboard Navy Security force and Rapid Response Force ensuring the safety of the crew while in Homeport and Foreign Port visits through the setup and management of checkpoints and managing a team of 16-20 Force protection Sentries (patrolmen).
Department Lead Supervisor
01.2004 - 03.2007
- Led 48 Analysts and Linguists in support of daily Naval operations within the Middle
- East/North Africa and Mediterranean region
- Effectively managed a SIGINT quality control operation supporting multiple combatants; ensured time-sensitive reporting remained timely while meeting all reporting accuracy requirements
- Provided training on current theater operations to leadership teams prior to deployment within hostile areas of responsibility (AOR).
Collection Supervisor
U.S. Navy/Allied Forces
01.2003 - 01.2004
- Led 20 personnel in daily SIGINT analysis and production functions and intelligence briefings
- Immersion mission deploying with local forces and training with five-eyes partners in
- SIGINT reporting
- Managed a training and qualification program for 20 personnel to better prepare them for current hostile area of responsibility (AOR); all personnel qualified ahead of schedule.
Collection Supervisor
06.1998 - 06.2002
- Led 30 personnel in SIGINT production from a deployed platform
- Planned, budgeted and managed maintenance program for multimillion dollar signal collection and electronic warfare equipment
- Composed more than 250 serialized reports daily in response to national and tactical level intelligence requirements
- Managed a training and qualification program of SIGINT national requirements and AFLOAT platforms for 49 personnel; all personnel qualified ahead of schedule.
Education
Associate of Science -
University of New Haven
New Haven, CTSkills
- Government Security Clearance
- Research and Analysis
- Report Writing
- Quality Assurance Controls
- Threat Detection
- Data Collection
- National Security Understanding
- Intelligence Assessments
- Military Operations
- Report Preparation
- Strong Critical Thinking Capabilities
- Intelligent Network
Additional Information
1998 – Communication Signals Collection and Processing course (450)
2002 – Intermediate Communication Signals Analyst course (451)
2004 – Command and Control Tactical Analysis Course (C2TAC)
2008 – Maritime Cryptologic Systems (Ship’s Signal Exploitation Equipment – SSEE)
2008 – Navy Security Force Sentry
2008 – Navy Security Reaction Force Team Member
2011 – Certified Command Career Counselor
2013 – Certified Navy Instructor
2022 – Currently enrolled IT Associates degree; expected grad date late 2023
2023 – Computer Science Bachelor’s degree; expected grad date 2025
Timeline
Security Officer
Allied Universal Security
02.2023 - Current
IT Support
Nutmeg Pharmacy Group
05.2022 - 02.2023
Tech Support
Apple
01.2020 - 05.2020
Dept Supervisor
Home Depot
03.2015 - 03.2018
Instructor
11.2012 - 01.2014
Command Lead Supervisor
08.2010 - 10.2012
Department Lead Supervisor
05.2007 - 07.2010
Department Lead Supervisor
01.2004 - 03.2007
Collection Supervisor
U.S. Navy/Allied Forces
01.2003 - 01.2004
Collection Supervisor
06.1998 - 06.2002
Associate of Science -
University of New Haven