Donald January
Dallas,TX
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of VIP Services
Evening Entertainment Group
04.2024 - Current
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Achieved regional sales targets through effective territory management and relationship building with key VIP clients.
- Increased sales revenue by developing and implementing strategic plans, CRM management and setting performance goals for the sales team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Nightlife Manager & Sales Manager
Harwood Hospitality
02.2022 - 04.2024
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
- Managed and motivated sales team to increase revenue by 80% in 1 year.
- Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Director of Operations, Sales & Marketing
Tangra Nightclub & Day Club
08.2020 - 02.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Connected with prospects through events, collected data calling and local-area networking.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
VIP Services Manager & Special Events Manager
Seminole Hard Rock Guitar Hotel
07.2019 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key clients with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Operations Manager
Basement Miami
01.2019 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Director of VIP Services & Operations Manager
Clevelander South Beach
04.2018 - 01.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented quality control measures to maintain high standards of service delivery.
VIP Floor Manager
Wynn Encore Hotel & Casino
02.2014 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
General Manager
The Light Group
09.2007 - 01.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
High School -
Eisenhower High School
Rialto, CASkills
- Microsoft Excel, Word, Powerpoint
- POS software
- Sales analysis
- Cash handling accuracy
- Microsoft Word
- Staffing and Scheduling
- P&L Reports
- Inventory & Purchasing
- Nightclub & VIP Management
- CRM Management
- Customer Service
- Revenue growth
- Sales funnel management
- Deal closing
- VIP Client and Vendor Relations
- Sales training and leadership
- Strategic planning
- Business management
- Cost control
- Performance analysis
- Schedule oversight
- Financial controls implementation
- Operations oversight
Certification
- Florida Licensed Real Estate Sales Associate
- Texas Licensed Real Estate Sales Associate
Timeline
Director of VIP Services
Evening Entertainment Group
04.2024 - Current
Nightlife Manager & Sales Manager
Harwood Hospitality
02.2022 - 04.2024
Director of Operations, Sales & Marketing
Tangra Nightclub & Day Club
08.2020 - 02.2022
VIP Services Manager & Special Events Manager
Seminole Hard Rock Guitar Hotel
07.2019 - 03.2020
Operations Manager
Basement Miami
01.2019 - 09.2019
Director of VIP Services & Operations Manager
Clevelander South Beach
04.2018 - 01.2019
VIP Floor Manager
Wynn Encore Hotel & Casino
02.2014 - 11.2018
General Manager
The Light Group
09.2007 - 01.2014
High School -
Eisenhower High School
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