Donald Jaworski
Service Manager
Orlando,FL
Summary
Seasoned Service & Projects Manager bringing 20+ years of service industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Fire Sprinkler Service Manager
JOHNSON CONTROLS INC, Johnson Controls
Orlando, Florida
10.2022 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Projects/Field Service Manager
Freedom Fire Pro LLC
Rogers, AR
08.2020 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored product quality and communicated necessary improvements to ownership.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Senior Service/Lead Install Technician
JOHNSON CONTROLS INC, Johnson Controls
Jupiter, FL
02.2017 - 07.2020
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Documented all changes and actions in computer-based tracking system.
- Efficiently troubleshot and repaired fire protection equipment to cut company costs and maximize productivity.
- Facilitated maintenance team training procedures to align with company standards.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Surpassed corporate goals by reaching 97% customer satisfaction rating in 6 months.
Construction Install & Service Technician
John W. Polhemus Inc.
Jensen Beach, FL
06.2003 - 10.2016
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Attended Florida Fire College and NFPA workshops and team meetings to maximize technical knowledge.
Education
Associate of Science - Firearms Technology
Sonoran Desert Institute
Scottsdale, AZ 09.2022 - Current
Bachelor of Science - Public Administration
Capella University
Minneapolis, MN 05.2006 - 07.2010
Associate of Science - Fire Science
Indian River State College
Ft. Pierce, FL 04.2002 - 08.2004
High School Diploma -
William T. Dwyer High School
West Palm Beach, FL 08.1996 - 05.1999
Skills
- Work Planning and Prioritization
- Customer Service
- Office Administration
- Quoting and Estimating
- Multitasking and Organization
- Design/Blueprint Comprehension
- Site Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified in MS Office
- Fluent in administrative office SOP's
- Developed and implemented the utilization of industry specific software to mainstream efficiency both at the field level and managerial levels
- Maintained a positive & profitable working relationship with 3 of the largest clients in NW Arkansas
- Maintained a positive & profitable working relationship with 2 of the largest entities in the Orlando market
Affiliations
- Phi Theta Kappa Fraternity
- Autism Speaks Foundation
- Children's Miracle Network
Timeline
Fire Sprinkler Service Manager
JOHNSON CONTROLS INC, Johnson Controls
10.2022 - Current
Associate of Science - Firearms Technology
Sonoran Desert Institute
09.2022 - Current
Projects/Field Service Manager
Freedom Fire Pro LLC
08.2020 - Current
Senior Service/Lead Install Technician
JOHNSON CONTROLS INC, Johnson Controls
02.2017 - 07.2020
Bachelor of Science - Public Administration
Capella University
05.2006 - 07.2010
Construction Install & Service Technician
John W. Polhemus Inc.
06.2003 - 10.2016
Associate of Science - Fire Science
Indian River State College
04.2002 - 08.2004
High School Diploma -
William T. Dwyer High School
08.1996 - 05.1999
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