Donald Jennings
Newland,NC
Summary
Energetically leveraged advanced troubleshooting and exceptional customer service skills at Zefon International, enhancing team efficiency and customer satisfaction. Mastered pump and control board repairs, significantly reducing downtime. Excelled in multitasking and collaboration, driving successful outcomes in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Hot Tub & Pool Repair
Schoenen Pool & spa
Morganton, NC
03.2024 - Current
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Communicated with dispatch team regarding any changes or delays in scheduled pickups or deliveries.
- Managed time efficiently to meet tight deadlines for deliveries on time without compromising safety regulations.
- Offered exemplary service to customers, responded to inquiries, and escalated issues to professionals.
- Monitored repair activities and provided guidance to technicians when required.
- Repaired motors, transformers, generators, and electronic controllers.
- Supported the setup and maintenance procedures for electrical infrastructures.
- Performed daily inspections of pumps and equipment to ensure proper functioning.
Electromechanical Technician
Zefon International
Ocala, FL
12.2009 - 09.2020
- Performed preventive maintenance on electromechanical equipment, including troubleshooting and repair of mechanical parts.
- Maintained records of all repairs performed on electromechanical systems.
- Conducted regular inspections to detect defects in electrical and mechanical components.
- Calibrated and adjusted instruments according to manufacturer's specifications.
- Trained the OSHA technician team on how to properly test and calibrate our equipment..
- Diagnosed malfunctions in complex electromechanical systems utilizing test equipment such as oscilloscopes, meters and analyzers.
- Assisted in the design process by providing feedback on possible improvements to existing designs or new products being developed.
- Provided technical support to customers regarding their electromechanical systems when required.
- Identified areas for improvement in production processes through research and analysis.
- Trained new technicians on the use of tools, techniques and procedures associated with operating electromechanical systems.
- Utilized advanced problem-solving skills to diagnose difficult issues quickly and accurately.
- Participated in team meetings with engineers and other personnel related to product development projects.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remote Sales and Customer Support
live-ops
Ocala, FL
07.2009 - 01.2010
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Maintained up-to-date knowledge of all products and services available through the company.
- Recorded customer contact information accurately in the database system for future reference.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Upsold additional products or services when applicable during phone calls.
- Adhered to all company policies, procedures and regulations regarding telephone etiquette.
- Handled inbound telephone calls from interested customers.
- Cross-sold additional products and services to purchasing customers.
Electronics Repair Technician
Vibe Wireless
Ocala, FL
04.2004 - 07.2009
- Documented repair activities in a timely manner using the appropriate paperwork or computer systems.
- Identified root causes of failures by analyzing test results and error messages generated during testing procedures.
- Repaired defective circuit boards by replacing faulty components such as transistors, capacitors, resistors and integrated circuits.
- Ensured that all safety regulations were followed while working on electrical equipment.
- Adhered to established quality control standards while performing repairs on electronic equipment.
- Assisted colleagues in resolving complex technical issues related to electronics repair.
- Mentored new technicians on fundamental electronics repair methods.
- Calibrated various types of measuring instruments used in electronics repair work.
- Inspected and tested electronic systems to diagnose issues, using oscilloscopes and voltmeters.
Education
Associate of Science - Electronic Repair, Laser And Fiber Optics
TTI Institute
Grand Junction, CO05-1993
High School Diploma -
North Marion High School
Sparr, FL05-1986
Skills
- Scheduling coordination
- Time management proficiency
- Record keeping
- Pump and control board troubleshooting, repair, and/or replacement
- Script memorization
- Outbound and inbound calls
- Upselling and cross selling
- Script reading
- Self-motivation
- Advanced troubleshooting
- Technical documentation
- Multitasking
- Malfunction tracing
- Customer service
- Teamwork and collaboration
Affiliations
- Hiking
- Fishing
- Flying R/C Airplanes and Drones
- Pickleball
- Darts
- Billiards
References
References available upon request.
Timeline
Hot Tub & Pool Repair
Schoenen Pool & spa
03.2024 - Current
Electromechanical Technician
Zefon International
12.2009 - 09.2020
Remote Sales and Customer Support
live-ops
07.2009 - 01.2010
Electronics Repair Technician
Vibe Wireless
04.2004 - 07.2009
Associate of Science - Electronic Repair, Laser And Fiber Optics
TTI Institute
High School Diploma -
North Marion High School
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