Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Jordan

Missouri City,TX

Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Overview

18
18
years of professional experience

Work History

Inbound Call Center Agent/Trainer Assistant

CubeSmart Self Storage
04.2022 - Current
  • Developed strong rapport with customers, ensuring repeat business and positive feedback.
  • Enhanced team performance by sharing knowledge on company products, services, and best practices.
  • Exceeded monthly sales targets through persuasive communication skills and product knowledge.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
  • Achieved higher trainee retention rates through continuous feedback and coaching sessions.
  • Collaborated with management for call center process improvements, resulting in better monitor quality scores.
  • Provided coaching and mentoring to employees.
  • Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
  • Improved overall call center performance by identifying skill gaps and providing targeted training solutions.

Store Manager

CubeSmart Self Storage
04.2021 - 04.2022
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.

Front Desk Receptionist

Missouri City Parks and Recreation Department
04.2017 - 04.2019
  • Opened\Closed Administration and Recreation facility for Administration and public use.
  • Provided customer service and information for public officials and both resident and non-residents.
  • Worked with department staff by providing problem solving techniques including set- up of both Parks and Recreation city wide and small local community events.
  • Provided switchboard information for both public officials and residents via phone.
  • Responsible for both Guest and Member check-in upon entering Recreation center.
  • Set up and modified Recreation memberships for city residents, city employees including both Police and Fire departments.
  • Provided and set up rental information of city parks and multipurpose rooms to clients.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.

Senior Game Advisor

GameStop
03.2008 - 10.2014
  • Trained, coached, and mentored staff to ensure smooth adoption of new programs.
  • Greeted customers to ascertain their needs.
  • Described products to customers and explained details of merchandise.
  • Opening and closing primary location as well as neighboring locations on occasion.
  • Communicated with vendors regarding back order availability, future inventory, and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping issues.
  • Restocked inventory and reviewed operation data.
  • Built long-term customer relationships and advised customers on purchases and promotions.

General Foreman

KBR, Kellog, Brown, and Root
10.2006 - 10.2007
  • Scania, Iraq.
  • Supervised six program staff members.
  • Intervened in crisis situations to protect residents and others.
  • Offered constructive feedback and contributed ideas at weekly staff meetings.
  • Coordinated utility service providers to provide direction for all general contract personnel.
  • Reported quality of performance on site to all construction managers.
  • Conducted routine quality audits to ensure that work was progressing per specifications and initiated corrective actions.
  • Conducted routine and emergency head counts.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.

Education

High School Diploma -

Lawrence E Elkins High School
Missouri City, TX
05.2001

Skills

  • Time management
  • Problem-solving skills
  • Staff Management
  • Sensitive information handling
  • Good Telephone Etiquette
  • Interpersonal Communication
  • HIVE Software Proficiency
  • Data Entry
  • Empathy and patience
  • Strong Work Ethic
  • Technical Support
  • Customer Relationship Management
  • Training experience
  • Interpersonal Skills
  • Quality Assurance
  • Building rapport

Timeline

Inbound Call Center Agent/Trainer Assistant

CubeSmart Self Storage
04.2022 - Current

Store Manager

CubeSmart Self Storage
04.2021 - 04.2022

Front Desk Receptionist

Missouri City Parks and Recreation Department
04.2017 - 04.2019

Senior Game Advisor

GameStop
03.2008 - 10.2014

General Foreman

KBR, Kellog, Brown, and Root
10.2006 - 10.2007

High School Diploma -

Lawrence E Elkins High School

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Grant Jordan