Summary
Overview
Work History
Education
Skills
Timeline
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Donald Keller

Minot,ND

Summary

Proven to excel in fast-paced environments, I leveraged accuracy and effective communication at Verizon Communications to enhance customer satisfaction. Demonstrated dependability and information gathering skills, significantly improving service efficiency. Achieved a notable increase in successful call connections, showcasing a blend of hard and soft skills critical for operational excellence.

Overview

15
15
years of professional experience

Work History

411 Operator

Verizon Communications
04.2005 - 12.2009
  • Accessed number directories to provide relevant information to callers.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
  • Connected local and long distance calls.
  • Scheduled Verizon FIOS product installs and maintenance appointments.

Warehouse Picker

Norwood Motor Parts
11.1997 - 03.2004
  • Collaborated with team members to achieve daily pick and pack goals.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Prepared and checked outbound shipments for accuracy.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Transported merchandise pallets to move in warehouse.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Maintained clean and safe work environment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Cashier/Grocery Bagger

Shaw's Supermarket
10.1995 - 04.1997
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Retrieved items for customers and verified prices.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Collected carts from parking lot and designated return locations.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Bagged customer purchases while paying mind to industry best practices.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.

Dishwasher

Hillcrest Lodge
06.1995 - 08.1995
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

No Degree - Criminal Justice

Minot State University
Minot, ND
05.2030

Skills

  • Information Gathering
  • Accuracy and Precision
  • Dependability
  • Call connections
  • Customer Service
  • Telephone Etiquette
  • Active Listening
  • Effective Communication
  • Self Motivation

Timeline

411 Operator

Verizon Communications
04.2005 - 12.2009

Warehouse Picker

Norwood Motor Parts
11.1997 - 03.2004

Cashier/Grocery Bagger

Shaw's Supermarket
10.1995 - 04.1997

Dishwasher

Hillcrest Lodge
06.1995 - 08.1995

No Degree - Criminal Justice

Minot State University

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Donald Keller