Donald Kerns
Dodge City
Summary
Dynamic manager with a proven track record at Ace Hardware, excelling in vendor management and contract negotiation. Successfully enhanced customer satisfaction through strategic initiatives and optimized inventory management, reducing waste significantly. Adept at sales reporting and cash handling, fostering a high-performing team environment.
Overview
8
8
years of professional experience
Work History
Manager
Ace Hardware
Dodge City
08.2017 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided customer service support for store operations, including returns and exchanges.
- Created monthly reports detailing store performance metrics such as sales volume and customer satisfaction ratings.
- Performed daily inventory checks of all merchandise on the sales floor.
- Maintained a clean, organized and well-stocked sales floor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed inventory of hardware parts and supplies, ensuring stock levels were appropriate for demand.
Education
Associates in Business - Business Management
AIU
08-2007
Skills
- Vendor management
- Contract negotiation
- Customer satisfaction
- Inventory management
- Sales reporting
- Cash handling
- Staff management
References
References available upon request.
Timeline
Manager
Ace Hardware
08.2017 - Current
Associates in Business - Business Management
AIU
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