Donald King
Piqua,OH
Summary
Experienced IT professional with over a decade of expertise in cloud device administration, user and site support, IT asset management, and vendor management. Proven track record in leading significant migration projects, managing printer fleets, and providing comprehensive support for AV equipment. Adept at optimizing call flows and delivering robust solutions for mobile devices and telephony systems. Certified in various IT and AV technologies, committed to continuous learning and professional development. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Support for Microsoft 365 Tenant Migrations
Emerson Climate Technologies/Copeland
01.2024
- Championed and supported pre-and post-migration efforts for Microsoft 365 tenants.
Cloud Device Administrator and Authentication Administrator
Emerson Climate Technologies/Copeland
01.2024 - Current
- Managed cloud device administration and authentication for domestic and international Copeland user accounts and devices.
Printer Fleet Management
Emerson Climate Technologies/Copeland
01.2019 - Current
- Managed SmartPrint/managed print solutions and partnered with Ricoh for hardware provisioning
- Administered and provided local hardware break/fix support for 134 printers
- Coordinated and implemented printer refreshes for all Sidney, Ohio facilities.
IT Asset Management
Emerson Climate Technologies/Copeland
01.2019 - Current
- Managed IT assets including equipment categorization, statuses, contracts, and financial information using Spider, GAMS, and ServiceNow.
User and Site Support
Emerson Climate Technologies/Copeland
01.2015 - Current
- Provided comprehensive support for networking, computer systems, applications, and telephony for all Sidney, Ohio facilities.
Vendor Management
01.2012 - Current
- Managed operational relationships with major accounts including Verizon Wireless, AT&T, Genesys/ININ, Level 3, and Ricoh/Xerox.
Lead Contact for AD Migrations
Emerson Climate Technologies/Copeland
01.2023 - 01.2024
- Oversaw the Active Directory migration of hardware from Emerson to the new Copeland domain for approximately 2,200 employees.
IT Procurement Process
01.2012 - 01.2023
- Oversaw procurement of computer hardware, peripherals, and accessories for Sidney, Ohio, and various remote sites.
Mobile Device Technician
01.2012 - 01.2021
- Provided tier 1-4 support for mobile/cellular equipment throughout North America
- Managed Verizon and AT&T accounts and billing processes
- Developed cost-avoidance strategies, achieving significant savings.
Genesys/Interactive Intelligence Lead Administrator
Genesys
01.2015 - 01.2019
- Supported US and international locations using Genesys/Interactive Intelligence systems
- Delivered system break/fixes, optimized call flows, and integrated new services
- Certified in Interaction Administrator, Attendant Core Concepts, and CaaS.
Audio Visual Technician
01.2012 - 01.2015
- Provided technical support for audio visual equipment in conference rooms and office settings
- Supported equipment upgrades and installations, managing over 40 conference room enhancements
- Facilitated installation and maintenance of the Tightrope digital signage system.
Education
Associate of Applied Business - Information Technology
Edison State Community College
Piqua, OH05.2013
Skills
- Cloud Device Administration
- Microsoft 365 Tenant Migrations
- Active Directory Management
- Print Fleet Management (SmartPrint, Ricoh)
- IT Asset Management (Spider, GAMS, ServiceNow)
- Genesys/Interactive Intelligence Systems
- Vendor Management
- IT Procurement
- Mobile Device Support (Verizon, AT&T)
- Audio Visual Technical Support
- Remote Support
- Customer Support
Websites
Certification
- InfoComm International Essentials of AV Technology, 12/18/14
- Interaction Administrator and Attendant Core Concepts
- CaaS Certified Professional
References
Available upon request
Training
- Toastmasters International, 2012, 2013
- Dale Carnegie Training, 2017
- Leading at Emerson, 2017
- First Aid and CPR Certifications, 2019
Timeline
Site Support for Microsoft 365 Tenant Migrations
Emerson Climate Technologies/Copeland
01.2024
Cloud Device Administrator and Authentication Administrator
Emerson Climate Technologies/Copeland
01.2024 - Current
Lead Contact for AD Migrations
Emerson Climate Technologies/Copeland
01.2023 - 01.2024
Printer Fleet Management
Emerson Climate Technologies/Copeland
01.2019 - Current
IT Asset Management
Emerson Climate Technologies/Copeland
01.2019 - Current
User and Site Support
Emerson Climate Technologies/Copeland
01.2015 - Current
Genesys/Interactive Intelligence Lead Administrator
Genesys
01.2015 - 01.2019
Vendor Management
01.2012 - Current
IT Procurement Process
01.2012 - 01.2023
Mobile Device Technician
01.2012 - 01.2021
Audio Visual Technician
01.2012 - 01.2015
Associate of Applied Business - Information Technology
Edison State Community College