DONALD KONCSOL
MURRYSVILLE,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Grand View Golf Club, demonstrating exceptional customer relationship building and cash handling skills. Leveraged team player mentality and workplace safety knowledge to train staff and organize events, significantly improving service standards and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
51
51
years of professional experience
Work History
Pro Shop Attendant
TOTTERIDGE GOLF COURSE
03.2019 - 07.2022
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
PRO SHOP
GRAND VIEW GOLF CLUB
03.2007 - 10.2014
- Increased customer satisfaction by providing excellent service and assistance with golf equipment selection.
- Streamlined store operations by implementing efficient organizational systems for merchandise displays and storage solutions.
- Educated customers on proper golf course etiquette and safety guidelines, fostering a positive experience for all players.
- Assisted in organizing and executing promotional events such as demo days, trunk shows, and seasonal sales, attracting new customers and increasing revenue for the Pro Shop.
- Managed financial transactions accurately using point-of-sale systems, ensuring proper accounting of daily sales reports and inventory records.
- Contributed towards creating a welcoming environment by greeting guests upon arrival at the Pro Shop and offering assistance with any inquiries.
- Collaborated with colleagues to plan successful tournaments and events at the facility, driving increased revenue and community engagement.
- Maintained a clean and organized pro shop, ensuring an inviting atmosphere for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
RETIRED TEACHER
WOODLAND HILLS SCHOOL DISTRICT
09.1971 - 06.2006
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
Education
READING SPECIALIST - READING
INDIANA UNIVERSITY OF PA
Indiana, PA07.1974
Bachelor of Science - SECONDARY EDUCATION
INDIANA UNIVERSITY OF PA
Indiana, PA05.1971
Skills
- Team player mentality
- Workplace Safety
- Customer Relationship Building
- Cleanliness and hygiene
- Cash Handling
- Cash Drawer Management
Timeline
Pro Shop Attendant
TOTTERIDGE GOLF COURSE
03.2019 - 07.2022
PRO SHOP
GRAND VIEW GOLF CLUB
03.2007 - 10.2014
RETIRED TEACHER
WOODLAND HILLS SCHOOL DISTRICT
09.1971 - 06.2006
READING SPECIALIST - READING
INDIANA UNIVERSITY OF PA
Bachelor of Science - SECONDARY EDUCATION
INDIANA UNIVERSITY OF PA
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