Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Lam

Salem,MA

Summary

Proficient Office Coordinator successful at efficiently and accurately managing records, databases, and shipping and receiving mail.

Articulate communicator with natural leadership skills and team building expertise demonstrated through 19 years of experience in office environments. History of improving processes and increasing team efficiency, optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Coordinator

New Balance
Brighton, MA
03.2003 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.

Education

High School Diploma -

Charlestown High School
Charlestown, MA
06.1996

Skills

  • Report Preparation and Analysis
  • Office Production Evaluation
  • Staff Training
  • Office Workflow Support
  • Office Management
  • Office Supplies and Inventory
  • Special Requirements
  • Office Equipment Management
  • Postage Meter
  • Spanish Fluency
  • Planning and Prioritization
  • Building Customer Trust and Loyalty

Timeline

Office Coordinator

New Balance
03.2003 - Current

High School Diploma -

Charlestown High School

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Donald Lam