Donald La Shelle

• Managed daily sales operations to enhance team performance at Mcgrath Powersports.
• Developed and implemented sales strategies that increased customer engagement.
• Trained and mentored new sales staff on product knowledge and exceptional customer service.
• Analyzed market trends to identify promotional opportunities for products.
• Built strong customer relationships to foster loyalty and repeat business.
• Conducted regular inventory checks to ensure stock levels and product availability.
• Facilitated team meetings to address goals, challenges, and sales techniques.
• Created monthly reports for management detailing sales performance metrics.

• Managed daily operations to ensure efficient workflow and resource allocation.
• Oversaw inventory control, tracking stock levels and ordering supplies as needed.
• Coordinated staff schedules to optimize labor management and project timelines.
• Implemented process improvements that enhanced operational efficiency and minimized waste.
• Trained new employees on company policies, safety procedures, and operational practices.
• Conducted regular audits of processes to maintain compliance with company standards.
• Developed strategic partnerships with suppliers to negotiate better pricing on materials.
• Created and maintained key performance indicators to monitor operational effectiveness.

• Managed daily operations of customer service department, including scheduling and staff supervision.
• Implemented process improvements that streamlined service delivery workflows.
• Coordinated training programs for service staff to enhance technical knowledge.
• Conducted regular performance evaluations and provided constructive feedback to team members.
• Established weekly meetings to discuss project progress and address customer feedback trends.
• Resolved escalated customer issues promptly using effective problem-solving skills.
• Verified team compliance with established procedures critical to successful services.
• Developed policies to proactively address social and emotional needs of program participants.

-Managed daily operations to ensure efficient workflow and resource allocation.
-Oversaw inventory control, tracking stock levels and ordering supplies as needed.
-Coordinated staff schedules to optimize labor management and project timelines.

-Implemented process improvements that enhanced operational efficiency and minimized
waste.
-Trained new employees on company policies, safety procedures, and operational practices.
-Conducted regular audits of processes to maintain compliance with company standards.
-Developed strategic partnerships with suppliers to negotiate better pricing on materials.
-Created and maintained key performance indicators to monitor operational effectiveness.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and offer available solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Resolved customer complaints in professional and timely manner.
• Monitored service staff performance and provided feedback for improvement.
• Implemented strategies to increase customer service satisfaction ratings.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Analyzed service reports to identify areas of improvement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Monitored service staff performance and provided feedback for improvement.
• Resolved customer complaints in professional and timely manner.
• Implemented strategies to increase customer service satisfaction ratings.
• Met with customers to discuss service needs and develop effective and practical solutions.