Donald Machado
Taunton,MA
Summary
Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills.
Overview
31
31
years of professional experience
Work History
Senior Technical Supervisor & Consultant
Ecologic Entomology
01.2018 - Current
- Lead a team of technicians, focusing on work schedules, Driving style correctives, and review technician reports
- Daily field work and customer retention
- Monitor employees scheduled work daily to ensure work is being completed efficiently
- Inspect commercial and residential buildings and structures for pest issues
- Conduct property and building walk-throughs to assess conditions, identify infestations, and isolate sources
- Respond to customer inquiries via phone and email regarding pest control services and solutions to maximize and improve retention
- Train new employees on service, safety, and adherence to company protocols
- Supervise technician performance to maximize productivity
- Communicate and coach team daily
- Communicate with clients to provide price quotes, proposals, and plan of action
- Engage with customers to effectively build rapport and lasting relationships
- Provide detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity
- Locate and evaluate pest damage to buildings and grounds to determine extent and optimal corrective actions
- Educate and advise customers on preventive measures to reduce pest infestations
- Perform all facets of pest control management
- Fostered excellent service leading to positive online reviews
Operations Manager
Ehrlich
06.2000 - 12.2017
- Full P&L responsibility of the Pest Control Business
- Oversee the daily operation of the Hingham office assisting office personnel with the scheduling and rerouting technicians with the day to day work flow
- Started up a new line of business totaling 75K in the first year
- Recruit, train and evaluate office staff and technicians.
- Develop and execute business plan including analyzing monthly financial statements to look for opportunities for increased revenue production, cost savings and profit opportunities
- Coach and mentor all colleagues and utilize best practice approach to improve performance with the goal of providing world class service to both internal and external customers
- Build relationships in local communities with business leaders and upper level management of current customer base
- Ensure all state and federal regulatory compliance
- Create culture of service, relationships and teamwork through putting the right people in the right positions, focusing on the right objectives and goals and making sure we are doing it the right way through methods and processes that will have the greatest impact for a positive customer experience
- Oversee Quality Control and foster environment of continuous improvement through formal Coaching programs and Quality inspections, 1:1 meetings and customer audits to ensure customer satisfaction
- Oversee Fleet management of over 40+ vehicles, winterized the tanks and engines that were on the back of the flatbed trucks
- Oversee the Termite mosquito and vegetation management division
- Performed maintenance to the small engines and equipment used with the tanks on the service trucks
Quality Control Inspector
O'Dwyer Engineering LLC
01.1994 - 05.2000
- Communicated with production team members about quality issues.
- Filled in for several months with painting of the roll Runner side plates prior to assembly.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Tested air lines and fittings for leaks under pressure.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Trained and mentored inspection staff and to apply best practices and comply with quality control guidelines and regulations.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
- Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
- Monitored product quality at all stages of production process.
- Sampled products to verify compliance with standards
- Repaired faults, reassembled products, and completed additional tests.
Education
Integrated Pest Management
Purdue University
West Lafayette, INHigh School Diploma -
Taunton High School
Taunton, MASkills
- Management
- Customer support
- Hardware troubleshooting
- Schedule management
- Business analysis
- Sales
- Quality Control
- Power tools and mechanical equipment
- Basic Carpentry
- Field support
- Recruit, train new hires
- Equipment repairs and winterizing
- Project planning & Budget Control
- Fleet Management
- Quality audits
- Customer Service
Timeline
Senior Technical Supervisor & Consultant
Ecologic Entomology
01.2018 - Current
Operations Manager
Ehrlich
06.2000 - 12.2017
Quality Control Inspector
O'Dwyer Engineering LLC
01.1994 - 05.2000
Integrated Pest Management
Purdue University
High School Diploma -
Taunton High School
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