Donald Martins
Bedford,MA
Summary
A dedicated and organized Residential Support professional with over three years of experience providing exceptional care and support to patients with developmental disabilities. Proven ability in successfully multitasking and working collaboratively to diligently ensure positive results and support patients on their individual journeys.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Support Manager
Till Inc.
11.2023 - Current
- Consistently manage residential, medical and financial documentation.
- Supervise residential staff and provide training in accordance to Department of Developmental Services (DDS), Department of Public Health (DPH) and Medication Administration Program (MAP) requirements and guidelines.
- Assist the residents with personal care, independent living skills, and self-advocacy.
- Maintain the health of the individuals through medication administration, safety training, and positive emotional support strategies.
- Routinely communicate with the residents’ healthcare providers (HCPs) to coordinate appointments and ensure Rx orders are up to date.
- Schedule leisure and wellness activities, such as visits to local parks, libraries and recreational centers.
Residential Support Professional
Service Above Self
06.2022 - 11.2023
- Supported six residents in performing daily tasks, such as maintaining the cleanliness of their living spaces and preparing meals.
- Coordinated pre-appointment activities such as: verifying insurance information and transporting residents to medical and wellness-related appointments
- Organized and oversaw medication administration, safety trainings, and implemented positive behavioral support strategies as needed.
- Liaised with HCPs and pharmacies to ensure the residents’ Rx orders were filled promptly.
- Organized recreational activities in accordance to the residents’ unique needs and abilities.
- Assisted in the development and implementation of Individual Support Plans (ISPs) based on the residents’ goals for calendar year, for example ensuring the residents regularly attend work and volunteering obligations.
- Co-led weekly staff meetings in collaboration with on-staff manager(s) to discuss food inventory, incident management, and review training and safety guidelines.
- Maintained confidentiality of records relating to Resident's treatments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Cooperated with individual's insurance providers to resolve billing issues.
- Assisted with coordinating activities and operations to secure efficiency and compliance with company policies.
Residential Counselor
The Edinburg Center
08.2021 - 06.2022
- Supervised and assisted four individuals with developmental disabilities in various aspects of daily living, which included medication administration, coordinating transport to medical appointments, and organizing additional wellness activities as needed.
- Supported individuals in developing and maintaining personal relationships and facilitated leisure activities of their choosing.
- Assisted in the development and implementation of individual support plans based on person-centered goals and needs..
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through various office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Worked closely with other staff member to ensure accurate data is recorded after each shift.
- Utilized company software to relay data collected to HCPs to make sure changes with individuals are commucated.
Education
Bachelor of Science - Mass Communication
Wellspring University
09.2016
Skills
Systems Requirements, Data Entry, Microsoft Office, Database Management, Computer Literacy, Email Communication, Budgeting, Safety Compliance, Customer Service, Patient Service, Residential Support, Document Management, Excellent organizational skills, Interpersonal Communication, Multitasking, Problem Solving, Incident Management, Collaboration, Inventory Control, Insurance Billing, Prescription Refills, Patient Coordination
Certification
Massachusetts MAP Certification
02/10/2024
License: MA015254101019
Adult First Aid/CPR/AED
3/17/2023
Certificate ID: 015G02C
Quality Assurance
5/16/2024
Certificate ID: 20240603
Timeline
Residential Support Manager
Till Inc.
11.2023 - Current
Residential Support Professional
Service Above Self
06.2022 - 11.2023
Residential Counselor
The Edinburg Center
08.2021 - 06.2022
Bachelor of Science - Mass Communication
Wellspring University
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