Donald McCloud
Willits,CA
Summary
Dependable Cashier with extensive experience in cash register operation, merchandise stocking, and customer service. Achieved high accuracy in drawer reconciliation through strong attention to detail and effective time management skills. Contributed to team success by mentoring junior employees in customer service techniques and sales strategies.
Overview
1
1
Language
7
7
years of professional experience
Work History
Cashier
Jacksons
Willits, CA
07.2023 - Current
- Processed customer transactions efficiently and accurately.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register and maintained accurate cash drawer.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges following company policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collaborated with team members to improve service quality.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness and organization of checkout area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided training to new cashiers on procedures and systems.
- Followed company security procedures for handling large sums of money.
Cashier
Dollar General Market
Bakersfield, California
01.2020 - 02.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore mask or face shield.
- Performed other duties as assigned by management.
Education
Willits High Scool
Willits, CASkills
- Transaction processing
- Active listening
- Credit card processing
- Payment collection
- Refund handling
- Drawer balancing
- Reports management
- Inventory restocking
- Ordering and stocking
- Data entry
- Basic math
- Customer service excellence
- Effective communication
- Written and verbal communication
- Active listening
- Conflict resolution
- Customer assistance
- Guest inquiries
- Problem solving
- Attention to detail
- Employee training
- Cleaning and sanitizing
- Dependability and reliability
- Work ethic and integrity
- Empathy and patience
- Daily reports
- Expense tracking
- Order taking
- Work ethic and integrity
- Ordering and stocking
- Expense tracking
Languages
English
Professional
Timeline
Cashier
Jacksons
07.2023 - Current
Cashier
Dollar General Market
01.2020 - 02.2021
Willits High Scool