Committed and motivated professional with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Experienced in handling a wide range of administrative and executive support related tasks. Able to work independently with little or no supervision. Well organized, flexible, and eager to find a position with growth and opportunity.
Overview
15
15
years of professional experience
Work History
Teller / Financial Service Consultant
Sandia Laboratory Federal Credit Union
09.2022 - Current
Opening, closing and maintaining accounts
Safe deposit boxes, including new box rentals and close outs of existing rentals
Credit card, loan and bill payments
Direct deposits and payroll distributions
Share draft orders, stop payments and statement copies
Certificates of deposit
ATM/check card orders and pin numbers
Receive and process various transactions and answer member account inquiries
Post transactions to member account and maintain member records
Balance cash drawer and other transactions correctly and according to standard operating procedures
Contribute to a productive, team-oriented work environment while meeting all established goals and metrics and operating within the Credit Union's core values
Exceed members' expectations through efficient, proactive and accurate service to ensure superior member service via a variety of delivery channels
Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty
Uphold the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures
Complete Currency Transaction Reports (CTRs) and submit to the designated internal department for quality control in a proper and timely manner
Develop and maintain up to date and thorough knowledge of branch policies, procedures, systems and processes
Ensure member and Credit Union information is treated with utmost confidence and security, including adherence to member identification and shred procedures, to support the Credit Union's core purpose of being the member's trusted partner.
Merchandising Lead
Sam’s Club
08.2020 - 09.2022
Responsible for driving sales and profit by ensuring proper flow of new receipts, merchandise placement and fulfillment processes
Operational duties include RFID tasks, floor moves, replenishment, reverse logistics, inventory shortage control, stockroom organization and merchandising
Direct Merchandise Team in the placement of merchandise on the sales floor to ensure floor readiness
Educate, motivate, and develop team to ensure effective performance through consistent on-the-job training
Assist Merchandise Team Manager in the movement of fixtures and merchandise for new product, season changes, and clearance sets
Ensure all procedures, policies, and standards are understood and followed by associates
Review the flow of merchandise on a daily basis; oversees of stock onto the sales floor.
Ramp Agent
U.P.S
01.2020 - 08.2020
Load/unload air cargo on and off aircraft, carts, container, and trucks
Transporting between terminals and aircraft; ramp transfers of cargo such as receiving, delivering, weighing, and documenting in a freight specific facility or a loading dock area
Prepare and palletize cargo as needed Read and legibly complete cargo documents and forms necessary to airline requirements
Assure proper handling and delivery of cargo and operation of related equipment
Follow Dangerous Goods Requirements and Regulations
Comply with GAT Airline Ground Support's Standard Operating Procedures and Policies Pick-up and delivery of cargo as indicated: pick up mail at mail facility, freight at freight facility or staging area, etc
All other duties as assigned.
Associate Broker
The Bruni / Karr Rental & Management Agency
05.2015 - 01.2020
Outgoing and knowledgeable real estate professional responsible for the direct management oversight of assigned commercial and residential properties while ensuring maximum asset value and customer satisfaction
Manage operations and maintenance to preserve and increase the value of nearly 500 rental properties
Oversee all property management activities and interact with the property owners, tenants, applicants, vendors, and the public
Contract new clients and enforce the terms and conditions of the Management & Rental Agreements
Design and implement effective marketing initiatives for existing and potential residents
Review and approve all prospective tenant applications
Negotiate, prepare, and monitor all legal documents relating to tenant occupancy
Schedule and supervise inspections and maintenance requests
Present monthly management reports including updates on administrative items, financial situation, and condition of the property
Respond to, investigate, and resolve owner and tenant concerns achieving a high level of customer service
Monitor and ensure compliance with all rules of occupancy.
Account Manager
PAX Resource Consulting
02.2014 - 05.2015
Workers’ Compensation: Networking and communication between clients and vendors
Manage and develop client accounts to initiate and maintain favorable relationship, bringing in referrals and revenue
Focused on maximizing sales by managing all accounts systematically and consistently
Develop sales territory and build strong client relationships within a highly competitive environment through networking and sales presentations
Successful at expanding network connections and introducing products persuasively to new client prospects.
Waiter
Bravo! Cucina Italiana
08.2009 - 02.2014
Maintain compliance to all standards: Ensure safety of guests and team members by encouraging and adhering to legal and safety guidelines
Provide prompt, efficient, and knowledgeable service under time-sensitive deadlines while making menu suggestions to increase restaurant ticket sales
Ensure proper handling procedures are followed to include reconciling of all tickets, comps, cash and credit card vouchers and discretely handle payment complications.
Skills
Strong technical aptitude
Learning agility: Quick learner
People oriented: Customer service skills
Excellent Written and Verbal Communication Skills
Maintain Strong Business Relationships with Clients and Vendors
Treasury Management Specialist at Sunward/Sandia Laboratory Federal Credit UnionTreasury Management Specialist at Sunward/Sandia Laboratory Federal Credit Union
Financial Services Consultant III at Sandia Laboratory Federal Credit Union/ SunwardFinancial Services Consultant III at Sandia Laboratory Federal Credit Union/ Sunward