Donald McElhiney
Augusta,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Executive
Augusta Rental & Sales/Sportsmans Training Center
02.2016 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled contracts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Shop Manager
Cannady Collision/THRG
07.2012 - 03.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Order Fulfillment Expert
O2Gearshop.com
01.2008 - 06.2012
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Selected and filled orders from stock to fulfill customer requirements.
Education
Secondary Education
Kansas Newman University
Wichita, KSDivinity
Central Baptist Theological Seminary
Shawnee, KSSkills
- Price Verifications
- Customer Consulting
- Managing Multiple Tasks
- Documentation
- Order Fulfillment
- Professional Telephone Demeanor
- Shipping and Receiving Understanding
- Quality Assurance Controls
Timeline
Customer Service Executive
Augusta Rental & Sales/Sportsmans Training Center
02.2016 - Current
Shop Manager
Cannady Collision/THRG
07.2012 - 03.2016
Order Fulfillment Expert
O2Gearshop.com
01.2008 - 06.2012
Secondary Education
Kansas Newman University
Divinity
Central Baptist Theological Seminary
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