Summary
Overview
Work History
Education
Skills
Certification
DESKTOP & SERVER SUPPORT/SYSTEMS ADMINISTRATOR
Timeline
Generic

Donald McFarland

Tustin,CA

Summary

Innovative, pro-active IT Professional with expertise in desktop and server support and as a systems administrator. Broad background in hardware and software configuration. Excellent problem-solving skills and expertise in identifying and resolving system issues. Experienced in Active Directory administration, San and disk subsystem administration, and maintenance. Proficient at Datacenter planning. Proven ability to minimize downtime and maximize profits. Collaborative communicator focused on building relationships to drive positive change, and with experience in staff training on new systems to improve technology adoption.

Overview

20
20
years of professional experience
1
1

MCSE Certification

1
1

CompTIA A+

Work History

IT Support Technician

Caduceus Medical Group
06.2021 - 06.2025
  • Provide Desktop and remote support and troubleshooting for 100 onsite & remote users.
  • Primary Technical support for entire Medical Group. Provided support for laptops, desktops, ipads, printers, scanners and networks.
  • Administration of Microsoft 365, Servers, AT&T Vpn and File Shares.

Deskside Support Technician

Compucom/eXcell
09.2020 - 06.2021
  • Provide Desktop and remote support and troubleshooting for over 4,000 onsite & remote users for Synchrony Financial as contractor for Compucom.
  • Team member in the Desktop and Laptop Life Cycle Management.
  • Was primary support for setting up laptops, phones, and headsets for Customer Service Reps.
  • Handle trouble tickets using ServiceNow ticketing system.
  • Set user permissions and password resets using Active Directory.
  • Use RSA for secure ID authentication.
  • Provide remote support using LogMeIn, RDP, and MS Teams.
  • Image, distribute software, and inventory using SCCM.
  • Set up remote Avaya VOIP systems.

Field Engineer 3

AAA (Enamix Inc)
06.2018 - 04.2020
  • Provide Desktop support and troubleshooting for over 2,000 onsite & remote users for AAA as contractor for Unisys/Enamix.
  • Team member in the Desktop and Laptop Windows 10 Refresh team, upgrading and/or replacing user desktops and laptops for entire company on a cyclical basis.
  • SCCM and Ghost for Windows 10 refresh.
  • Handle trouble tickets using ITSM ticketing system.
  • Set user permissions and password resets using Active Directory.
  • Software support and hardware break fix.

Desktop Support Technician

PCM (Now Insight)
09.2016 - 05.2018
  • Provide desktop support and troubleshooting for over 150 onsite and remote users for Hyundai Capital as contractor.
  • Handle trouble tickets using ITSM ticketing system.
  • Set user permissions and password resets using Active Directory.
  • Company-wide Windows 10 refresh using Ghost.
  • Windows server upgrade for Union Bank.
  • PC move/workstation setup for Umpqua Bank.

Business Support Analyst

Unisys Corporation
03.2005 - 05.2015
  • Provided server and desktop support for over 250 onsite and remote users for a major computer hardware and software company.
  • Acted as sole support person for site, and eliminated need for four full-time employees by assuming additional role of system administrator.
  • Relocated full offices/labs from Mission Viejo to Irvine in three-week period without incurring subsequent user issues through planning and execution of each step of move.
  • Extended equipment lifecycles by 50% by maintaining inventory and use of replacement parts.
  • Migrated active directory and print servers from Server 2003 to Server 2008. Deployed new hardware to replace end of life equipment.
  • Used Ghost to transition users from Windows XP to Windows 7 one month prior to end-of-life date.

Education

Electronics Diploma -

DEVRY UNIVERSITY OF TECHNOLOGY
Phoenix, AZ

Microsoft Certified Systems Engineer - undefined

SYLVAN UNIVERSITY

Skills

  • Operating Systems: Windows (11, 10, 8, 7, Vista, XP, 2012, 2008, 2003, 2000, 98); Apple IOS
  • Hardware: Desktop, Laptop and Server Motherboard, BIOS, Power Supply, Memory, Hard Drive, DVD/CD-ROM, USB, FireWire, PCI, AGP, ISA
  • Software: Microsoft Office(All versions); AutoCAD, Microsoft Teams
  • Backup and Remote Utilities: Ghost Enterprise, Connected TLM, Trend Micro, PC Anywhere, Diskeeper, Remote Desktop
  • Servers & Switches: Dell, HP, IBM, Unisys; Cisco; Netgear, Linksys
  • VOIP: Avaya Telephone Systems
  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Printer support
  • End-user training
  • Active Directory management
  • Server maintenance
  • System configuration
  • Wireless networking
  • Disaster recovery planning
  • Application support
  • Advanced troubleshooting
  • Technical support
  • Software installation
  • Issue troubleshooting
  • Customer service
  • Technical issues analysis
  • TCP/IP
  • Desktop support
  • Remote support
  • User credential management
  • Videoconferencing
  • System administration
  • Windows 10
  • Service support
  • Technical troubleshooting
  • Hardware troubleshooting
  • User support
  • Hardware upgrades

Certification

  • Windows MCSE
  • Dell Certified Systems Technician for Desktops, Laptops and Servers
  • Management of Microsoft Server 2003/2008/2012 Environments
  • CompTIA A+ Certification

DESKTOP & SERVER SUPPORT/SYSTEMS ADMINISTRATOR

  • Broad IT Expertise ~ System Configurations ~Customer Service ~ Desktop Support - Networking
  • Areas of Expertise include:
  • Windows Servers/Desktops/Laptops Lan Topologies/Networking Android/iPhone
  • Apple IPad/IMac Smart Phones Microsoft Tablets Problem Resolution
  • Strategic Planning & Forecasting Skilled in Virus Removal Project Management
  • Broad OS & Hardware Expertise Staff Training & Leadership Avaya/Polycom Phones

Timeline

IT Support Technician

Caduceus Medical Group
06.2021 - 06.2025

Deskside Support Technician

Compucom/eXcell
09.2020 - 06.2021

Field Engineer 3

AAA (Enamix Inc)
06.2018 - 04.2020

Desktop Support Technician

PCM (Now Insight)
09.2016 - 05.2018

Business Support Analyst

Unisys Corporation
03.2005 - 05.2015

Microsoft Certified Systems Engineer - undefined

SYLVAN UNIVERSITY

Electronics Diploma -

DEVRY UNIVERSITY OF TECHNOLOGY

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Donald McFarland