Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Donald Mcleod

Donald Mcleod

Poughkeepsie

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. As well as to leverage my exceptional customer service skills honed through various roles, to contribute effectively to a dynamic work environment. Eager to engage with clients, resolve inquiries, and exceed expectations to enhance overall customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Financial Representative

Northwestern Mutual
05.2024 - Current
  • Met with customers to assess needs, financial status, and eligibility.
  • Built strong relationships with clients through transparent communication and trust-building activities.
  • Supported continuous improvement efforts within the organization by participating in training programs, workshops, and conferences.
  • Conducted thorough risk assessments, minimizing potential losses for clients and the firm.

DRIVER

Uber
06.2023 - Current
  • To date completed over 1650 trips with clients
  • Maintained a rating of 4.95 and above while receiving multiple badges for great conversations
  • Maintained clean driving record and obeyed traffic laws and regulations whilst on the job
  • Provided excellent customer service throughout delivery process
  • Developed strong relationships with customers by providing courteous service
  • Cleaned vehicle seats and storage areas to maintain professional, organized appearance

JUNIOR MECHANIC

Pipeline USA
03.2020 - 06.2023
  • Communicated in an articulate manor with builders, engineers and designers in regards to ongoing company related projects
  • Effectively utilized knowledge of the Universal plumbing code to complete work on both interior and exterior plumbing systems, both on residential and commercial sites
  • Adhered to company policies concerning safety procedures while working
  • Learned to and properly operated machinery and tools on site
  • With little requirement of constant supervision completed task given time efficiently and according to code laws

APPRENTICE PLUMBER

RGA Plumbing and Heating
11.2018 - 01.2020
  • With proper communication and with a keen attention to detail began to learn the practices of the plumbing trade under the supervision of a Master Plumber and a well trained senior mechanic
  • Spoke to over 100 customers about the proceedings of the ongoing project
  • Maintained a calm and reassuring state despite difficult developments during ongoing projects
  • Properly articulated use of words to better communicate with both co-workers and clients
  • Developed a keen knowledge and understanding of dealing with different people in different situations while aiming to achieve the best outcome for our clients project
  • Sharpened analysis and critical thinking skills under pressure of a timed project

Education

High School Diploma -

Ardenne High School
07-2018

Skills

  • Speaking and Understanding
  • Time Management
  • Reading and Writing
  • Analytical Thinking
  • Attention to Detail
  • Personable

Certification

Securities Industry Essentials, FINRA


Series 6, FINRA

References

References available upon request

Timeline

Financial Representative

Northwestern Mutual
05.2024 - Current

DRIVER

Uber
06.2023 - Current

JUNIOR MECHANIC

Pipeline USA
03.2020 - 06.2023

APPRENTICE PLUMBER

RGA Plumbing and Heating
11.2018 - 01.2020

High School Diploma -

Ardenne High School

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Donald Mcleod