Donald Middlebrooks
Monticello,AR
Summary
Dedicated professional with experience as a Patrol Officer at Monticello Police Department, skilled in crisis intervention and evidence collection. Proven ability to enhance public safety through effective communication and teamwork. Certified forklift operator with a strong attention to detail, committed to delivering exceptional customer service and maintaining integrity in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patrol Officer
Monticello Police Department
02.2023 - 02.2025
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
Warehouse Worker
EC Bartons
02.2021 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted heavy materials.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Increased repeat business by delivering exceptional customer service experiences consistently.
Cashier and Cart Pusher
Walmart
09.2019 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Cash Saver
04.2018 - 08.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
No Degree - Criminal Justice
University of Arkansas At Monticello
Monticello, AR09-2025
Certificate of Proficiency - Criminal Justice
Arkansas Law Enforcement Training Academy
Camden, AR08-2024
GED -
Adult Education
Arkansas02-2018
Skills
- Integrity and honesty
- Stress tolerance
- First aid
- Attention to detail
- Forklift operator certification
- Teamwork and collaboration
- Problem-solving
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
Accomplishments
- Named Officer of the Year 2024 for leading in felony arrests, DWI's, and for my dedication to the department.
- Placed in the Top 5 drivers in Emergency Vehicles Operation Course.
Certification
- CFR - Certified First Responder
- CPR Certification
- Forklift Operator Certification
- Crisis Intervention Certification
- Drug Identification Certification
- Public Relations Certification
- Standardized Field Sobriety Certified
- OC Spray Certification
Timeline
Patrol Officer
Monticello Police Department
02.2023 - 02.2025
Warehouse Worker
EC Bartons
02.2021 - 02.2023
Cashier and Cart Pusher
Walmart
09.2019 - 02.2023
Cashier
Cash Saver
04.2018 - 08.2019
No Degree - Criminal Justice
University of Arkansas At Monticello
Certificate of Proficiency - Criminal Justice
Arkansas Law Enforcement Training Academy
GED -
Adult Education
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