Donald Miller
Glendale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Customer Service Technician with strong ability in problem solving. Offering 20 years of knowledge and experience. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Customer Service Tech.
Southwest Gas
Phoenix, AZ
6.24-04 - Current
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Developed preventive maintenance procedures and schedules.
- Prepared job assignment reports and forms for accountability and traceability.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Education
High School Diploma -
05.1980
Skills
- Customer Service
- Customer Service-Oriented
- Customer Service Understanding
- Customer Service Expertise
- Exceptional Customer Service
- Residential Customer Service
- Customer Service Representation
- Customer Support Services
- Retail Sales Customer Service
- Excellent Customer Service Skills
- Customer Service Standards
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Customer Service Tech. - Southwest Gas
6.24-04 - Current
Farmington High School - High School Diploma,
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