Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donald Miller

Fort Lauderdale,FL

Summary

Elevating Nova Physical Plant's operations through expert supervision and strategic field management, I honed skills in hardware troubleshooting and team leadership. By fostering teamwork and implementing cutting-edge safety protocols, I significantly enhanced project efficiency and client satisfaction, achieving a notable increase in operational excellence and safety standards.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hvac Tech 2

Nova Physical Plant
07.2022 - Current
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.
  • Evaluated performance and progress, and made proactive adjustments.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
  • Identified development and improvement areas and set up training to bridge learning gaps.
  • Mentored team members in best practices to increase sales performance.
  • Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
  • Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
  • Guided team through complex projects, breaking down tasks into manageable segments for better execution.
  • Implemented digital reporting system, cutting down paperwork and improving record accuracy.
  • Monitored field operations closely to ensure all activities aligned with company's strategic goals.
  • Improved project completion rate with meticulous oversight of field activities.
  • Optimized resource allocation, ensuring projects were completed within budget and scope.
  • Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
  • Conducted comprehensive site inspections to ensure compliance with regulatory standards.
  • Led adoption of new technologies, keeping company competitive and improving service delivery.
  • Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.
  • Reduced project delays by proactively identifying and mitigating potential risks.
  • Developed safety protocols to minimize workplace accidents, fostering safer work environment.
  • Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Enhanced operational efficiency by refining workflow processes and eliminating bottlenecks.
  • Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
  • Negotiated with vendors for better rates, reducing project costs without compromising on quality.
  • Strengthened supplier partnerships, ensuring reliable supply of high-quality materials.
  • Implemented safety protocols, significantly reducing workplace accidents.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Provided feedback to workers on job performance and safety procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
  • Communicated with stakeholders on job milestones.
  • Supervised training of new construction and extraction workers on safety practices and procedures.
  • Sourced suppliers and purchased necessary materials for work.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Assisted in recruiting and hiring new construction and extraction workers.
  • Directed projects according to schedule and quality demands.
  • Created and implemented plans to maximize efficiency of workers.

Hvac Service Tech

Coral Air Services
01.2019 - 07.2023

Hvac residential services calls

Sales

Lead to all other techs

Hvac Field Supervisor

Advanced Air Systems
03.2002 - 11.2018
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Contributed to business growth by identifying new opportunities for expansion in the local market.
  • Evaluated performance and progress, and made proactive adjustments.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
  • Identified development and improvement areas and set up training to bridge learning gaps.
  • Mentored team members in best practices to increase sales performance.
  • Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
  • Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
  • Guided team through complex projects, breaking down tasks into manageable segments for better execution.
  • Implemented digital reporting system, cutting down paperwork and improving record accuracy.
  • Monitored field operations closely to ensure all activities aligned with company's strategic goals.
  • Improved project completion rate with meticulous oversight of field activities.
  • Optimized resource allocation, ensuring projects were completed within budget and scope.
  • Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
  • Conducted comprehensive site inspections to ensure compliance with regulatory standards.
  • Led adoption of new technologies, keeping company competitive and improving service delivery.
  • Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Streamlined communication between field team and management, ensuring timely updates and problem resolution.
  • Reduced project delays by proactively identifying and mitigating potential risks.
  • Developed safety protocols to minimize workplace accidents, fostering safer work environment.
  • Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Enhanced operational efficiency by refining workflow processes and eliminating bottlenecks.
  • Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
  • Negotiated with vendors for better rates, reducing project costs without compromising on quality.
  • Strengthened supplier partnerships, ensuring reliable supply of high-quality materials.
  • Implemented safety protocols, significantly reducing workplace accidents.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Provided feedback to workers on job performance and safety procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
  • Communicated with stakeholders on job milestones.
  • Supervised training of new construction and extraction workers on safety practices and procedures.
  • Sourced suppliers and purchased necessary materials for work.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Supported construction and extraction workers to facilitate timely completion of projects.
  • Assisted in recruiting and hiring new construction and extraction workers.
  • Directed projects according to schedule and quality demands.
  • Created and implemented plans to maximize efficiency of workers.

Education

Graduate -

Countryside High
Clearwater Fl
1992

Skills

  • Machine Learning
  • Hardware troubleshooting
  • Computer Networking
  • Friendly, Positive Attitude
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Collaboration and Teamwork
  • Safety Training
  • Customer Service
  • Multitasking
  • Inventory Management
  • Team Leadership
  • Documentation and Recordkeeping
  • Decision-Making
  • Emergency Response
  • Staff Training
  • Equipment Maintenance
  • Customer and Service-Oriented
  • Calendar Management
  • Personnel Supervision
  • Group Discussions
  • Relationship Building
  • Excellent Communication
  • Routine Inspections
  • Daily Schedule Creation
  • Safety Demonstrations
  • Emotional Support
  • Scheduling Events and Programs
  • Administrative Leadership
  • Equipment Setup
  • Facility Operations
  • De-Escalation Techniques
  • New Hire Orientation
  • Facilities Management
  • Goal Setting
  • Risk Assessment
  • Professionalism

Certification

Epa certified

Journeyman HVAC

  • OSHA Certified
  • CPR/AED Certification
  • Project Management Professional (PMP)
  • State Driver's License
  • First Aid Certification
  • Forklift Certification

Timeline

Hvac Tech 2

Nova Physical Plant
07.2022 - Current

Hvac Service Tech

Coral Air Services
01.2019 - 07.2023

Hvac Field Supervisor

Advanced Air Systems
03.2002 - 11.2018

Epa certified

Journeyman HVAC

  • OSHA Certified
  • CPR/AED Certification
  • Project Management Professional (PMP)
  • State Driver's License
  • First Aid Certification
  • Forklift Certification

Graduate -

Countryside High
Donald Miller