Summary
Overview
Work History
Education
Skills
Timeline
Professional
Work Availability
Awards
Professional
Awards
Generic

Donald Mink

Denton,TX

Summary

Successful Operations Executive with 15+ years with experience in Forward and Reverse Logistics, Operations Transformation, Supply. and both Operations and IT Engineering. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Large scale automated distribution center design, program management, procurement, and implementation experience.

Overview

18
18
years of professional experience

Work History

Director of Reverse Operations & Engineering

Likewize
Flower Mound, TX
01.2023 - Current
  • Oversee Reverse Logistics Triage, refurbishment, and repair operations across multiple facilities
  • Implementation and achievement of R2V3 certification within operations
  • Strategic alignment for new business development, which include process design, RFP costing/bidding, and IT workflow design to algin to operational execution
  • Spearheaded innovative approaches to resource allocation and strategic planning, with combination of insure maximizing automation, and backfilling semi automated processes where needed.
  • Optimization of warehouse layout through utilizing Autocad
  • Buildout CAPEX and OPEX models for buildout of operations or new equipment needed within business

Sr Industrial Engineer

Likewize
Flower Mound, TX
10.2020 - 12.2022
  • Draft equipment layout plans to enhance workplace efficiency for new and existing production floors
  • Evaluate hardware and software solutions, reviewing cost modeling and ROI and long term benefits
  • Schedule, direct and supervise external contractors with equipment installation for new 275k sq ft green space facility in Flower Mound, TX
  • Design and implement new receiving process utilizing automation for cosmetic grading, functional testing, data wipe and receipt processing for incoming return units. Increased UPH by 75%.
  • Develop and Manage project plans between external vendors, internal IT and operation deployments
  • Facility Manage - carry out all inspections, repair and installation activities within facility

Sr. Operations Reverse Engineering Manager

Brightstar US
02.2017 - 10.2020
  • Lead creative, implementation and functional design of Automated sorter and conveyor equipment for use within inventory put away process. Annual savings of $1.2 mil
  • Manage Vendor relations and assist procurement with negotiations and cost out initiatives along with developing long term strategies
  • Assess and optimize processes, layout and equipment used in facility
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Participate and develop solutions for operational implementations to mean customer requirements, and requested changes
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Support Global facilities worldwide, with travel as necessary

SR. OPERATIONS MANAGER REVERSE LOGISTICS

Brightstar US
01.2013 - 01.2017
  • Manage return to vendor and buy back/trade in of incoming cell phones from retailers and resellers Improvement of reduced turnaround time from by 300% (4 days) and improvement in Cost per unit by 24% within 1st year, along with higher quality results
  • Implementation of new processes to support repair and uplift of devices to increase revenue and minimize costs of insurance replacements
  • Led process improvement to returns process by transitioning from standard line concept to cell processing set-up
  • Investigated and resolved customer complaints to foster satisfaction
  • Coordinated with IT Portal development team in developing project plans for prioritized initiatives
  • Introduced of semi automatic data wipe solutions to remove Customer information prior to resell/refurbish Increase of Asset recovery on returned devices to be reconditioned and resold on open market
  • High volume environment with management of 150,000 sq. ft returns facility
  • Overall management of 12 area supervisors across 2 shift, and up to 925 employees/associates

LOGISTICS OPERATIONS MANAGER

Brightstar US
Libertyville, IL
10.2006 - 01.2013
  • Operational management of warehouse flow of orders and production
  • Increased Order picking capacity by 650% over 4 years
  • Designed and implemented Warehouse improvements with build out of additional dynamic loose pick locations
  • Met external vendor compliance requirements for labeling, preferred carriers, data transmission, and day definite delivery
  • Designed and implemented AS/RS robotic picking module
  • Implementation of new WMS with focus on Logistics configuration and optimization
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
  • Optimization of order flow by carrier pull times, and services optimization
  • Additional carrier pulls and sort times by UPS using hubs within region to optimize ground network
  • Reduced transportation costs per package by 15% through introduction of UPS CACH facility for optimization
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding

General Manager

Deluxe Media Services
Pleasant Prairie, WI
06.2005 - 09.2006
  • Managed shift operations over 1 million sq. ft. of distribution and returns across 3 facilities in Pleasant Prairie, and Kenosha Campus from 2005 - 2006
  • WMS Manhattan implementation with focus of configuration of inventory velocity slotting rules, picking zones, and location scheme to use
  • Maximized efficiency by coaching and mentoring 8 supervisory personnel on lean principles, industry practices, company procedures and proper utilization of Manhattan WMS system
  • Over 850 employees/associates on shift managed

Education

Bachelor of Science - Business Administration

FRANKLIN UNIVERSITY
Columbus, OH
05.2006

Skills

  • Cutting edge Technology minded
  • Project management
  • RPA Development
  • Lean/Six Sigma Certified
  • ISO Auditor
  • R2V3 Compliance Auditor
  • Budgeting and finance
  • Intermediate ERP, TMS and WMS system knowledge/configuration
  • AutoCad
  • Change Management
  • Finance/Cost analysis
  • Robotic automation
  • Facility and process re-engineering
  • Returns and repair device management
  • Quality management
  • Retail Vendor Compliance
  • Contract Management
  • Business Planning

Timeline

Director of Reverse Operations & Engineering

Likewize
01.2023 - Current

Sr Industrial Engineer

Likewize
10.2020 - 12.2022

Sr. Operations Reverse Engineering Manager

Brightstar US
02.2017 - 10.2020

SR. OPERATIONS MANAGER REVERSE LOGISTICS

Brightstar US
01.2013 - 01.2017

LOGISTICS OPERATIONS MANAGER

Brightstar US
10.2006 - 01.2013

General Manager

Deluxe Media Services
06.2005 - 09.2006

Bachelor of Science - Business Administration

FRANKLIN UNIVERSITY

Professional

  • Six Sigma Green Belt Certification
  • 3 Supervisory Management Certifications
  • 6S – Lean Operations Methods
  • IS 9001:2000 internal auditor
  • The Leaders Window – L4 system
  • R2
  • SAP
  • JDE
  • Highjump
  • Manhattan

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards

  • Brightstar Backbone award - 2016
  • Most innovated team award - 2017

Professional

  • Six Sigma Green Belt Certification
  • 3 Supervisory Management Certifications
  • 6S – Lean Operations Methods
  • IS 9001:2000 internal auditor
  • The Leaders Window – L4 system
  • R2V3
  • SAP
  • JDE
  • Highjump
  • Manhattan

Awards

  • Brightstar Backbone award - 2016
  • Most innovated team award - 2017
Donald Mink