Donald Mitchell
Shreveport,LA
Summary
Detail-oriented with extensive experience as a Pharmacist Assistant at Christushealth, excelling in medication dispensing and patient counseling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, very much a people person, while maintaining inventory control and workflow efficiency. At one of my hospital jobs i had to start repairing all drug dispensing machines due to the slow response of the actual repair company i took over the roll of repairing. Committed to delivering exceptional patient care and safety though commination and being on time. I have had and chosen the opportunity to do allot of different tasks in my lifetime and love a new challenge to take on. With any new task if i have to get tools to do that job i do my best to acquire them. I am very much a people person and try to find ways with communication to connect and form friendships with equals good business contacts
Overview
40
40
years of professional experience
Work History
Pharmacist Assistant
Christushealth
02.2021 - Current
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Performed safety checks when dispensing medications to optimize patient safety.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Increased efficiency by organizing medication stock regularly and implementing an effective inventory system.
- Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Implemented procedures to reduce errors, improving overall pharmacy operations safety standards.
- Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
- Expedited prescription processing time by utilizing advanced computer systems skillfully.
- Organized client information into correct profiles while maintaining confidentiality.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
- Counted and labeled prescriptions with correct item and quantity.
- Reduced wait times for customers by streamlining the prescription filling process.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Typed and printed out prescription and medication labels.
- Kept pharmacy counter and related areas clean, neat and organized.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
A/C Repair
Self
01.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Have purchased a good amount of special equipment to do this type of work,
- I have digital gauges, tube bending supplies 10cfm vacuum pump, tools etc.
Tractor Repair and Rebuild
Self Employed Services
01.1994 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Pay attention to detail with each special job.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Residential Home Builder/Repair Rebuild
Self
01.1989 - Current
- Ensured timely completion of projects by proactively identifying potential roadblocks.
- Ensured timely completion of projects by proactively identifying potential roadblocks.
- Use and own a large variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Mixed and poured concrete for variety of projects.
- Installed drywall, siding and other structural components.
- Helped with erecting scaffolding and ladders.
- Worked on sites, installing roofs and other exterior components.
- Helped with door and window installations.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- I have skills in all kinds of painting houses cars etc. Sheetrock installation. Framing etc.
- I have done brick work.
- I have done plumbing work I own a 100 ft sewer snake, Installed sinks, faucets, tubs, hot water tanks.
- I have done electrical wiring
- I have done roofing. I own pneumatic nail guns
Auto Mechanic
Self
01.1985 - Current
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Performed routine maintenance and repair of vehicles, trailers.
- Ensure trust by discussing potential complications that may arise during the course of repairs try to fix it right not cut corners.
- Increased my profit thorough preventative maintenance inspections and appropriate recommendations.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep my equipment operating .
- Updated knowledge by participating in educational opportunities and reading technical publications If i don't know I'll find out.
- Contained costs by using warranty and evaluating parts options.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Complete full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases have spent a lot of money to have factory tools on special jobs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs and offer advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Read and followed technical documentation to complete accurate repairs.
Education
High School Diploma -
LSUS Shreveport
Shreveport, LA08.1987
Skills
- Problem-solving skills
- Can adapt to work in diverse industries
- Have painted using automotive paints
- Have painted using enamel and latex for homes
- Have installed all types of plumbing item
- Have installed diff types of electrical items,
- Have installed home AC systems
- Can install water heaters in attic by myself
- Own personal metal lathe and familiar with
- Answering customer questions
- Patient counseling
- Prescription processing
- Receiving incoming supplies
- Medication dispensing
- Medication labels
- Call management
- Drug inventory control
- Workflow optimization
- Stocking shelves
- Processing payments
- Document filing
- Interpreting orders
- Insurance verification
- Insurance billing
- Drug interactions
- Point of sale systems proficiency
- Medication storage
- Troubleshooting malfunctioning equipment
- Cashier support
- Resolving customer issues
- Supply management
- Product restocking
- Resolving complaints
- Supply restocking
Timeline
Pharmacist Assistant
Christushealth
02.2021 - Current
A/C Repair
Self
01.2008 - Current
Tractor Repair and Rebuild
Self Employed Services
01.1994 - Current
Residential Home Builder/Repair Rebuild
Self
01.1989 - Current
Auto Mechanic
Self
01.1985 - Current
High School Diploma -
LSUS Shreveport
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