DONALD MORELAND
Surveillance Officer
Robbinsville,NC
Summary
ADDITIONAL SKILLS Ability to quickly adapt and provide leadership in dynamic situations. Proficient in maintain and adjusting stock levels and pricing in retail environments. Trained to operate PLE such as Forklift, Walkie-Stacker, and Electric Pallet Jack. Technology proficient with ability to learn new programs and OS updates quickly Dedicated security professional experienced conducting visual, audio and video surveillance to document actions of both customers and staff. Good report writing and relationship-building abilities. Proficient in Microsoft Office programs.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Surveillance Officer
Harrah's Cherokee Casino Resort
Cherokee, NC
09.2022 - Current
- Monitored guests for signs of suspicious or criminal activity.
- Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
- Recorded audio and video of back-end money movements.
- Updated daily logs and produced reports outlining surveillance activities.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Identified and documented unauthorized actions by employees.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
Associate
Ace Hardware
Robbinsville, NC
07.2019 - Current
- Perform cash register tasks and ensure proper money handling
- Perform misc
- Hardware task such as mixing paint and making keys
- Stocking freight and ensuring proper inventory levels are maintain
- Updating pricing to remain up to date and ensure accurate information for customers., Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- To
Merchandiser
SaS Retail Services
Graham, Cherokee, NC
02.2021 - 03.2021
- Conduct stocking and presentation operations in multiple locations weekly
- Adhere to company directed instructions for displays of merchandise
- Use mobile device to upload photos of work and record driving distances and times
- Work with store management to ensure proper delivery and display of merchandise.
Produce Associate
Ingles Markets
Bryson City, NC
05.2020 - 02.2021
- Unloading of delivery trucks three times weekly
- Ensure proper rotation and freshness of products
- Performing customer service and ensuring satisfaction
Overnight Support Manager, Pet Department
Key-Holder Dollar General
Robbinsville, NC
07.2019 - 05.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Manager
Walmart
Murphy, NC
10.2016 - 09.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Cashier
Dollar General
Robbinsville, NC
04.2016 - 09.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items.
Remodel Dollar General
, AL
07.2013 - 09.2013
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Aided in various responsibilities related to the remodel of the store.
Production Krystals
, AL, NC
05.2012 - 06.2013
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- REFERENCES, available upon request.binsville
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 11.2021 - 08.2022
B.A. - Clinical Psychology, Biology
UNIVERSITY OF SOUTH ALABAMA
High School Diploma -
BAKER HIGH SCHOOL
08.2005 - 05.2009
Skills
Customer observations
Access point monitoring
Law enforcement collaboration
Video management
Expertise in Excel, Word, Access
Audio and video file review
Cheating monitoring
Suspicious activity monitoring
Theft identification
Property surveillance
Attention to Detail
Organization and Time Management
Analytical and Critical Thinking
Timeline
Surveillance Officer
Harrah's Cherokee Casino Resort
09.2022 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
11.2021 - 08.2022
Merchandiser
SaS Retail Services
02.2021 - 03.2021
Produce Associate
Ingles Markets
05.2020 - 02.2021
Associate
Ace Hardware
07.2019 - Current
Overnight Support Manager, Pet Department
Key-Holder Dollar General
07.2019 - 05.2020
Manager
Walmart
10.2016 - 09.2018
Cashier
Dollar General
04.2016 - 09.2016
Remodel Dollar General
07.2013 - 09.2013
Production Krystals
05.2012 - 06.2013
High School Diploma -
BAKER HIGH SCHOOL
08.2005 - 05.2009
B.A. - Clinical Psychology, Biology
UNIVERSITY OF SOUTH ALABAMA