Donald Munje
College Park,MD
Summary
Detail-oriented IT Support professional and Per Scholas graduate with hands-on experience in service desk operations, system administration, and network troubleshooting. CompTIA-certified, with a proven ability to resolve technical issues efficiently while communicating with empathy and clarity. Experienced as a Network Technician and Service Desk Analyst, with a strong foundation in endpoint security, remote support, and infrastructure management. Eager to grow as a Cloud Engineer or Cybersecurity Analyst by contributing technical expertise, adaptability, and a commitment to continuous learning in a dynamic IT environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Meta Ads Specialist
Meta Ads Specialist (Freelance)
01.2024 - Current
- Planned, launched, and managed Facebook and Instagram advertising campaigns for local salons, barber shops, beauty studios, and small businesses.
- Increased appointment bookings using highly targeted local advertising strategies.
- Generated qualified leads through Meta Instant Forms, Messenger, and website conversion campaigns.
- Delivered detailed monthly reports with actionable insights and recommendations
- Managed advertising budgets ranging from $210 to over $1,000 per month.
- Conducted A/B testing on ad creatives, headlines, videos, and audience segments
Network Technician
Communication Unlimited Digital Service
Lanham, MD
05.2023 - 12.2024
- Install, maintain, and repair Xfinity services for residential and business customers. Diagnose and troubleshoot network issues, including cable TV, internet, and phone systems.
- Configure and set up routers, modems, and other network devices.
- Perform quality assurance tests on installations and repairs to ensure optimal performance.
- Educate customers on the features and functionality of their new equipment and services.
- Ensure compliance with safety protocols when working with electrical wiring and equipment.
- Maintain accurate records of work performed, service calls, and troubleshooting steps.
- Respond promptly to customer inquiries and service requests.
- Stay up-to-date on industry trends, technologies, and company policies
Service Desk Analyst
CCI Health Services
Silver Spring, MD
07.2022 - 04.2023
- Installed, configured, and maintained operating systems, applications, and system tools to optimize performance and reliability.
- Monitored application performance, identified bottlenecks, and collaborated with developers to implement effective solutions.
- Managed user accounts and DNS settings via Active Directory to enhance network organization and access control.
- Configured network switches and firewalls to support a secure and efficient infrastructure.
- Documented systems, supported backup procedures, and assisted with disaster recovery and business continuity planning.
System Administrator Intern
Trinitech Consulting Inc
Beltsville, MD
11.2021 - 05.2022
- Built and managed virtual environments using Hyper-V, VMware ESXi, and VirtualBox, deploying Solaris, RHEL, CentOS, and Windows Server.
- Provisioned and maintained AWS hybrid cloud infrastructure, including EC2 instances, S3 buckets, EBS volumes, and network drive integration.
- Automated configuration management on RHEL/CentOS servers using Ansible, developing YAML playbooks to streamline provisioning and updates.
- Administered Active Directory, DNS, and load-balanced applications, while performing system monitoring, troubleshooting, and performance tuning across platforms.
Education
IT Support Advanced Training - undefined
Per Scholas
Silver Spring, MD08-2025
System Administrator Training - undefined
Yandtech Consulting
05-2021
Skills
- Technical Support
- Remote Desktop Support
- Mobile Device Management (MDM)
- Hardware Diagnostics
- Hardware Repair
- System Imaging
- Data Recovery
- EIDE/SATA/SCSI/SSD Interfaces
- Windows
- MacOS
- Linux
- Microsoft Office Suite
- Google Workspace (G-Suite)
- Firewalls
- Remote Access Tools
- Network Troubleshooting
- VPN Configuration
- Basic Server Administration
- Antivirus Software
- IT Security Best Practices
- Active Directory
- Google Workspace Administration
Certification
- GED
- CompTIA Security+, CompTIA
- CompTIA A+, CompTIA
Timeline
Meta Ads Specialist
Meta Ads Specialist (Freelance)
01.2024 - Current
Network Technician
Communication Unlimited Digital Service
05.2023 - 12.2024
Service Desk Analyst
CCI Health Services
07.2022 - 04.2023
System Administrator Intern
Trinitech Consulting Inc
11.2021 - 05.2022
System Administrator Training - undefined
Yandtech Consulting
IT Support Advanced Training - undefined
Per Scholas