Donald Murray
Rock Hill,SC
Summary
Dynamic Parts Service Specialist with a proven track record at MHC Kenworth, excelling in client retention and complaint resolution. Skilled in stock management and cross-functional coordination, I foster positive customer relationships and enhance operational efficiency, ensuring exceptional service delivery and loyalty. Committed to achieving results through effective teamwork and leadership.
Overview
10
10
years of professional experience
Work History
Parts Service Specialist
MHC Kenworth
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Assistant Manager
O’Reilly
06.2020 - 05.2022
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Installer Service Specialist
Direct TV
06.2015 - 07.2019
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Laid out materials and system components to prepare for installation.
- Calculated materials and time needed for each job.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Education
Associate Degree - Automotive Technology
Alamance Community College
Graham, NC06.1997
Skills
- Cross-functional coordination
- Client retention strategies
- Account updating
- Complaint resolution
- Professional telephone demeanor
- Stock management
- Positive and professional
- Reading comprehension
- Team collaboration
- Able to lead and educate
Timeline
Parts Service Specialist
MHC Kenworth
06.2022 - Current
Assistant Manager
O’Reilly
06.2020 - 05.2022
Installer Service Specialist
Direct TV
06.2015 - 07.2019
Associate Degree - Automotive Technology
Alamance Community College
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