Donald Nath
Cheyenne
Summary
I enjoy the challenge of customer satisfaction, maintaining a balance of safe and diligent employee production all while encouraging a high employee morale. As a driver I am customer-oriented, motivated to deliver exceptionally prompt and courteous service. I excel at maintenance, record-keeping, navigation and safety. As a service manager I am enthusiastic, knowledgeable about mechanical service needs. I am an expert in vehicle operations, parts purchasing and customer satisfaction. I am also driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
25
25
years of professional experience
Work History
Service Advisor
Patriot Diesel Service
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sales Manager
Good Knight Roofing
09.2022 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Manager
Cheyenne Kubota
05.2018 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Re-set every sales record Cheyenne Kubota tracked.
Truck Driver
Union Pacific Railroad Co
06.2006 - Current
- Transported deliveries locally and over the road.
- Safely loaded and unloaded deliveries according to size of load and content description.
- Maintained a daily, legible DOT log book and submitted corresponding documents.
- Submitted all delivery documentation in a timely manner.
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
- Reported all accidents, damage and malfunctions involving company equipment to management.
- Pushed and pulled dollies into place and cranked lever to raise and lower landing gear on semi-trailers.
- Inspected the truck for defects and safe operating condition before, during and after trips.
- Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.
- Operated delivery vans in accordance with company safety policies and procedures.
- Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
- Maintained current Class A CDL with Hazardous Materials.
- Picked up and transported waste safely according to all federal, state and local rules and regulations.
- Delivered products to dealer locations as scheduled and as requested.
- Attended and participated in all driver safety meetings.
- Verified all dispatch instructions.
- Dropped and hooked trailers and changed the configuration of equipment when necessary.
- Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
- Inspected tires, lights, brakes and gas, oil and water levels.
Service Manager
Meineke Car Care Center
09.2004 - 06.2006
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Oversaw team of service professionals.
- Set and administered department budgets for expenditures, materials and labor.
- Managed a 400 square foot office space employing six workers.
- Established and maintained five vendor partnerships.
- Completed six performance reviews each quarter, offering praise and recommendations for improvement.
Business Owner
Outlaw Performance And Dyno
06.2000 - 10.2004
- Put together realistic budgets based upon costs and fees for effectively operating the business.
- Provided outstanding coaching to a team of five employees, which boosted efficiency throughout the company.
- Answered an average of 50 calls/emails per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone/email.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Implemented marketing strategies which resulted in a growth of customer base.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided ongoing guest service, including giving performance advice.
- Processed 10 to 15 daily invoices and billed renewed invoices to clients.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of 10 to 15 customer purchases.
- Dedicated to continuously improving sales abilities and product knowledge.
- Learned, referenced and applied product knowledge information.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Education
High School Diploma -
East High School
Cheyenne, WY1990
Skills
- Customer relations
- Budgeting
- Business operations
- Staffing oversight
- Creative problem solver
- MS Windows proficient
- Strong client relations
- Quick learner
- Proficient in cash management
- Shipping and receiving professional
- Cash flow management
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- POS systems expert
- Exceptional communication skills
- Defensive driver training
- Warehouse operations
- Certified Forklift Operator
- Safety-conscious
- OSHA requirements knowledge
- DOT regulations
- Project management
- Budget management
- HAZMAT training
- Deadline-driven
- Certified Pallet Jack Operator
- Computer-savvy
- Valid Wyoming driver's license
- Excellent time management
- Knowledge of state roads and highways
- Basic mathematical aptitude
- Air Brake Certification
- Physically fit and agile
- Trained in safe driving techniques
- Excellent time management skills
- Class A Commercial Driver’s License
- Commercial driving expertise
- Safe driver in adverse conditions
- Certified OSHA/ANSI Crane Operator
Affiliations
- Member, TEAM Referral Network-Cheyenne Connectors Oct.2022-Aug.2024
- Vice-President, Tri-State Dirt Riders (2015-2019).Secretary, Laramie County Riders Association (2018-2019).Member at Large, Laramie County Riders Association (2012-2016).Hobbies include Heads-up Drag Racing and Motocross. I also enjoy building and customizing competitive race cars and dirt bikes.
Timeline
Service Advisor
Patriot Diesel Service
08.2024 - Current
Sales Manager
Good Knight Roofing
09.2022 - 08.2024
Sales Manager
Cheyenne Kubota
05.2018 - 09.2022
Truck Driver
Union Pacific Railroad Co
06.2006 - Current
Service Manager
Meineke Car Care Center
09.2004 - 06.2006
Business Owner
Outlaw Performance And Dyno
06.2000 - 10.2004
High School Diploma -
East High School
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