Donald Nelson
Milwaukee,Wisconsin
Summary
Knowledgeable IT Professional of 15years that oversees technology deployment and maintenance. Capable of leading IT staff members in support of hardware, software and networking infrastructure. Actively works with management to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
16
16
years of professional experience
Work History
Network Engineer
Medical College Of Wisconsin
09.2014 - Current
- Worked closely and collaboratively with peers across multiple departments, partner organizations, & vendors to effectively manage the MCW network & voice environment.
- Provided timely completion of service and support requests and maintained departmental analytics for continued improvement.
- Creates documentation concerning IT systems, standards, procedures, policies, and best practices to be shared amongst the department.
- Works with upper management & leadership to tell the story to replace aging assets, & outdated software management solutions with more robust solutions to meet current & future needs.
- Actively involved in self & team development through training, & performance management. Not limited to webinars, in person vendor events, networking opportunities outside of MCW, or through various Internet resources.
- Provides constant coaching, guidance, support to new hires & existing team members while projecting a positive upbeat & approachable attitude regardless of situations. Random factoids & humorous experiences upon request.
- Implements IT system landscape changes in accordance with the change management policy.
IT Team Lead
Lightbox-Technologies LLC
10.2013 - 09.2014
- Lead engineer of an environment comprised of 150 employees, 2 off prem data centers (Madison / Little Chute), 4 branch offices throughout the Milwaukee Area.
- Monitored bandwidth and network activity by analyzing information provided by PRTG to ensure both efficient and effective network operations between the branch offices, data centers, and site to site VPN partner clinics around the country.
- Provided detailed technical documentation, including network diagrams, and procedural guidelines for other staff members & end users.
- Facilitated successful equipment relocation projects with our consultants to ensure the integrity and redundancy of company resources within our remote data centers.
- Working with project managers to implement HIPAA compliant safeguards to protect patient information and maintain security standards.
- Provided feedback & recommendations on Internet contract renewals & vendor support contracts.
Systems Administrator
Racine County Government
02.2012 - 10.2013
- Worked as part of a fast-paced team within a rapidly changing, and challenging 24x7 environment that included a 911 dispatch center delivering Tier 2 and Tier 3 support.
- Performed software installations and upgrades to Windows operating systems.
- Attended meetings to deliver status reports to key stakeholders.
- Mentored employees and offered constructive feedback for performance improvement.
- Facilitated a successful completion of setting up a backup emergency services dispatch site for disaster / recovery.
- On call every three weeks, to maintain the county wide infrastructure, including the stability of the 911 operations center's network.
Network Administrator / Service Desk Supervisor
Creative Community Living Services
10.2007 - 02.2012
- Successfully trained entry and junior level technicians to ensure successful integration to the team.
- Worked with Internet providers for service outages, contract upgrades / cancellations, to provide a stable network environment for 125 group homes throughout Wisconsin.
- Administered monthly usage reports to the IT Manager to ensure a healthy & stable network.
- Through independent research, I conducted meetings with industry peers, & worked with vendors to understand & recommend solutions to further advance the IT infrastructure within CCLS to keep us current with the latest technologies.
Education
CIS - Network Specialist -
Waukesha County Technical College
Pewaukee, WI12.2023
Skills
- Critical Thinking
- Organization and Time Management
- Self-Motivated
- Excellent Communication
- Teamwork and Collaboration
- Training and Development
- Problem-Solving
- Flexible and Adaptable
- Cultural Awareness
- Project LifeCycle Management
- Mind Manager
- Documentation Management
Timeline
Network Engineer
Medical College Of Wisconsin
09.2014 - Current
IT Team Lead
Lightbox-Technologies LLC
10.2013 - 09.2014
Systems Administrator
Racine County Government
02.2012 - 10.2013
Network Administrator / Service Desk Supervisor
Creative Community Living Services
10.2007 - 02.2012
CIS - Network Specialist -
Waukesha County Technical College
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