Donald Normandeau
Parsonsfield,ME
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Custodian &Maintenance worker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Property Manager
Philotimo Real Estate
05.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Building Maintenance and Custodian Worker
Immucell Corporation
09.2019 - 12.2022
- Installed new locks, door handles, and door closers.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Followed preventive maintenance schedule to support building systems functionality.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Replaced worn or broken parts on machines and equipment.
Grounds Keeper
Labbe Excavating
10.2011 - Current
- Cleared public and private areas of debris before and after events.
- Removed debris and waste from outdoor areas.
- Coordinated with other landscaping professionals to improve outdoor areas.
Maintenance Technician
Inn Season Resort
05.2015 - 07.2019
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Facilities Maintenance Technician
Rowe Ford
11.2011 - 06.2015
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Painted walls, ceilings and other surfaces.
- Wrote and revised maintenance procedures.
Night Custodian Supervisor
Biddeford School Department
08.2004 - 10.2011
- Promoted efficient inventory practices among team members.
- Assigned job duties and monitored performance against objectives.
- Prepared and submitted accident and injury reports.
- Recruited and selected well-qualified employees to fill vacancies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
General Manager
Ziebart
04.1996 - 07.2004
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Wash Bay Attendant
Maine Line Tours
10.1991 - 03.1996
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Inspected and tested vehicle systems to verify safety, including brakes and tires.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Polished windows and mirrors of vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied wax and sealants to exterior of vehicles and equipment.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
Aftermarket Installation,Window Tint,Alarm Systems
Ziebart
Troy, MI03.1999
No Degree - Machine Tool Technology
Penobscot Job Corps
Bangor, ME05.1988
High School Diploma -
Plainfield High School
Central Village, CT06.1981
Skills
- New Construction
- MRI Accounting Software
- Affordable Housing Programs Knowledge
- Multi-Family Property Management
- Tenant and Eviction Laws
- Unit Vacancies
- Commercial Property
- Parking Operations
- Tenant Improvements
- Property Showing
- Valid State Name] Driver's License
- Landscaping and Grounds Maintenance
- Maintenance Knowledge
- Preventive Maintenance
- Inspect Buildings
- Property Walks
- Disturbance Handling
- Manage Rentals
- Grounds and Facility Inspection
- Maintenance and Supply Requests
- Equipment Replacement
- Serve Customers
Certification
- Windowtint, Ziebart - March,1999
- Alarm systems Training - March,1999
- Rust Proofing Training - March,1999
- Aftermarket Accesories installation Training - March,1999
Timeline
Property Manager
Philotimo Real Estate
05.2021 - Current
Building Maintenance and Custodian Worker
Immucell Corporation
09.2019 - 12.2022
Maintenance Technician
Inn Season Resort
05.2015 - 07.2019
Facilities Maintenance Technician
Rowe Ford
11.2011 - 06.2015
Grounds Keeper
Labbe Excavating
10.2011 - Current
Night Custodian Supervisor
Biddeford School Department
08.2004 - 10.2011
General Manager
Ziebart
04.1996 - 07.2004
Wash Bay Attendant
Maine Line Tours
10.1991 - 03.1996
Aftermarket Installation,Window Tint,Alarm Systems
Ziebart
No Degree - Machine Tool Technology
Penobscot Job Corps
High School Diploma -
Plainfield High School
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