DONALD NORTON
Ocala,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
FOOD SERVICE WORKER
VETERANS AFFAIRS MEDICAL CENTER
Northport
09.2015 - Current
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Sergeant US ARMY
BRAVO COMPANY, 642ND
Ronkonkoma
11.2009 - 01.2020
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained floor cleaning and waxing equipment.
TVR Communications Customer Service
GOOD SAMARITAN HOSPITAL
West Islip
04.2017 - 01.2018
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
Education
Criminal justice - undefined
FARMINGDALE STATE COLLEGE
Central Islip, NYAssociate of Liberal Arts Degree Liberal Arts And General Studies -
SUFFOLK COUNTY COMMUNITY COLLEGE
Selden, NY2017
UNITED STATES ARMY ORDNANCE CORPS Welding - undefined
FORT LEE
Fort Lee, VAHigh School Diploma - undefined
CENTEREACH HIGH SCHOOL
Centereach, NYSkills
Customer service skills
Knowledge of medical terminology
Familiarity with HIPPA
Communication skills
Ability to multitask
Organizational skills
Clerical
Problem-solving
Attention to detail
Proficient in Microsoft office
Critical Thinking
Service Orientation
Timeline
TVR Communications Customer Service
GOOD SAMARITAN HOSPITAL
04.2017 - 01.2018
FOOD SERVICE WORKER
VETERANS AFFAIRS MEDICAL CENTER
09.2015 - Current
Sergeant US ARMY
BRAVO COMPANY, 642ND
11.2009 - 01.2020
Criminal justice - undefined
FARMINGDALE STATE COLLEGE
Associate of Liberal Arts Degree Liberal Arts And General Studies -
SUFFOLK COUNTY COMMUNITY COLLEGE
UNITED STATES ARMY ORDNANCE CORPS Welding - undefined
FORT LEE
High School Diploma - undefined
CENTEREACH HIGH SCHOOL