Donald Peterson
Jesup,GA
Summary
Decisive supervisor equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts. I have three years of journalism experience in the Marine Corps and nine years of hospitality experience ranging from front desk to maintenance to management. Looking for opportunities to grow within a company and assist however possible.
Overview
14
14
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel
Jesup, GA
04.2024 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Evaluated job performance of staff members on an ongoing basis using established criteria.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
- Maintained relationships with vendors including catering services and travel agencies.
- Liaised with suppliers for ordering supplies such as food items, beverages, linens.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Performed administrative tasks such as payroll processing or updating employee records.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Identified training needs among employees according to business requirements.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
Chief Engineer/Operations Manager
Holiday Inn Resort, IHG
Jekyll Island, GA
03.2022 - 04.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Facilitated successful front desk operations for high-volume hotel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Assisted with recruiting, interviews and new employee hiring.
- Responded to and resolved guest issues or complaints.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Supervised engineering and maintenance staff and facilitated hiring, training and personal development.
- Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
- Administered hands-on instruction in basic maintenance, safety and troubleshooting procedures.
- Identified facility deficiencies, incorporating repair actions into maintenance procedures schedule.
- Developed and implemented plans for routine preventive maintenance.
- Meticulously kept records of building rounds, engineering logs and data sheets.
- Maintained entire infrastructure and compliance documentation.
- Analyzed system functions, budgets and objectives in order to determine needed changes.
- Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.
- Planned, designed and managed various kinds of engineering projects.
- Prioritized and delegated daily tasks for engineering project team members.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Frond Desk Associate, Assistant Manager
Quality Inn
Jesup, Ga.
08.2014 - 03.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with hotel manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Answered phone calls and emails to make accurate reservations.
- Obtained customer information from phone calls and email communication and entered in into Choice Advantage to update internal records.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration.
- Organized working processes between department supervisors cutting wasted time and materials.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
General Manager
Baymont inn & Suit Hotel
Jesup, Ga.
02.2017 - 02.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Created schedules and monitored payroll to remain within budget.
- Led employee evaluations with constructive feedback to boost performance.
- Administered employee discipline through verbal and written warnings.
- Taught alertness and security tactics to reduce theft and losses.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Recruited and hired qualified candidates to fill open positions.
Front Desk Associate
Holiday Inn Express
Hinesville, Ga.
08.2016 - 02.2017
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Trained newly hired employees on front desk procedures and business operations.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed large volume of guests and improved overall customer service.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Journalist
Marine Corps
02.2011 - 03.2014
- Interviewed sources, contacts and leads to gather information for stories.
- Performed extensive research to back up stories.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Simplified different fields through clear, concise and compelling writing.
- Used MS Word to author and edit professional pieces.
- Created tightly written news stories crafted from reliable sources.
- Met deadlines with reliable, in-depth news coverage.
- Completed in-depth research and interviews in subjects to develop comprehensive stories.
- Posted on social media sites frequently to increase news broadcast traffic.
Education
Journalism School - Journalism
Defense Information School
Fort George G Meade, MD02.2011
Burke County High School, Transcript
Waynesboro, GA05.2010
Some College (No Degree) - Business Management
Purdue University - North Central
Westville, INSkills
- Team Building
- Problem Resolution
- Product and Service Knowledge
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Documentation and Reporting
- Hiring and Training
- Employee Development
- Performance Tracking and Evaluation
- Project Planning
- Complex Problem Solving
- Verbal and Written Communication
- Scheduling and Coordinating
- Administration and Reporting
- Goal Setting
- Budget Management
- Time Management
- Customer Relations
- Graphic and Media Design
- Microsoft Office Expertise
- Staff Development
- Customer Rapport
- Story Development Skill
- Investigation Ability
- Microsoft Office
- Decision Making
- Troubleshooting Strength
- Hand and Power Tool Operation
- Heavy Object Lifting
- Preventive Maintenance
- Problem Detection and Resolution
- Relationship Building
- Facilities Painting and Repair
- Repair Work Planning
- Electrical Component Replacement
- Equipment Repair
- Maintenance Scheduling
- Safety-Oriented Mindset
- Reporting and Documentation
- Plumbing Fixture Installation
- Complex Problem Solving
References
Sid Tetterton 912-663-8465 Known for 23 Years Personal and Professional Reference
Cathy Bishop 478-569-9656 Known for 14 years Personal and Professional Reference
Valerie Ware 904-554-4611 Known for 2 year Professional Reference
Brad Westberry 912-427-7733 Known for 3 years Professional Reference
Patti Manning 912-427-7733 Known for 3 years Professional Reference
Maurillio Jimenez 912-294-7381 Known for 9 years Personal and Professional Reference
Victoria Bridges 912-256-4180 Known for 9 years Professional Reference
Charles Clarke 404-604-5833 Known for 1 year Professional Reference
Timeline
General Manager
Holiday Inn Express Hotel
04.2024 - Current
Chief Engineer/Operations Manager
Holiday Inn Resort, IHG
03.2022 - 04.2024
General Manager
Baymont inn & Suit Hotel
02.2017 - 02.2019
Front Desk Associate
Holiday Inn Express
08.2016 - 02.2017
Frond Desk Associate, Assistant Manager
Quality Inn
08.2014 - 03.2022
Journalist
Marine Corps
02.2011 - 03.2014
Journalism School - Journalism
Defense Information School
Burke County High School, Transcript
Some College (No Degree) - Business Management
Purdue University - North Central
Similar Profiles
Hannah CobbHannah Cobb
Breakfast Attendant at Holiday Inn Express HotelBreakfast Attendant at Holiday Inn Express Hotel
Marijey TejadaMarijey Tejada
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Leon KriserLeon Kriser
Cook Operator at Holiday Inn Express HotelCook Operator at Holiday Inn Express Hotel