Donald Phillips
Youngstown,OH
Summary
Resourceful, multi-award winning Travel Consultant passionate about providing dream experiences in leisure travel. An intimate knowledge of history, geography, culture, and art, mixed with an analytically driven research background and love of all things travel. Working directly with BDMs to solve complex issues and maintain client satisfaction.
Overview
17
17
years of professional experience
Work History
Travel Consultant
AAA East Central
03.2023 - Current
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Hitting over $1 million in gross sales of cruises and tours in both of my first two years in travel with an average monthly commission over $16,500 in my most recent 12 months.
- Sold travel at locally hosted travel shows in our branch, at local fairs, and at larger travel shows at expo centers.
- Exceeded travel revenue goals while cross selling AAA's other services and sending clients to our auto and home insurance agents for quotes.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Updated and maintained customer databases to increase customer retention.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Administrator
Risky Crayon, LLC
06.2022 - 12.2022
- Managed a customer service team remotely.
- Wrote the guide book of company practices for new hires and existing employees.
- Established connections with other companies and set up meetings between them and our CEO.
- Worked on creative ideation for social media and it’s implementation.
- Answered phone calls and emails from clients to address questions, complaints and needs.
- Wrote updates on our start up and documented our progress.
Sales Manager
Glass House
01.2013 - 06.2022
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Drove sales through customer relationship building and suggestive selling techniques.
- Followed up with customers after sales to gain feedback.
- Entered customer transaction information into company databases.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Shipping And Receiving Manager
Power Tool & Supply
09.2008 - 01.2013
- Examined invoices and shipping manifested for conformity to tariff and customs regulations.
- Inspected physical conditions of warehouses, vehicle fleets, and equipment and ordered testing, maintenance, repairs and replacements.
- Resolved problems concerning transportation, logistics systems, imports and exports and customer issues.
- Packed, sealed, labeled and affixed postage to prepare materials for shipping.
- Contacted carrier representatives to make arrangements for shipping and delivery of materials.
Education
Criminal Justice
University of Akron
Akron, OH02.2011
Skills
- Resourceful and Analytical
- Verbal and Written Communication
- Attention to Detail
- Travel research
- Relationship management
- Travel package planning
- High volume environments
- Regulations and compliance
- Closing sales
- Trade show participation
- Positive and upbeat
- Exceeds sales goals
Timeline
Travel Consultant
AAA East Central
03.2023 - Current
Administrator
Risky Crayon, LLC
06.2022 - 12.2022
Sales Manager
Glass House
01.2013 - 06.2022
Shipping And Receiving Manager
Power Tool & Supply
09.2008 - 01.2013
Criminal Justice
University of Akron
President's Elite 2024
Awarded to the top performers in each category across AAA.
Million Dollar Agent 2024,2025
Award reflects gross sales on commissionable sales.