Donald Pierce
Manchester,NH
Summary
Seasoned IT professional with exceptional leadership, project management, and planning skills. Experienced in infrastructure development and management, application support, and security optimization. Collaborative problem-solver skilled in developing robust solutions based on engineering principles. Demonstrated success as an operational leader and practiced influencer.
Overview
31
31
years of professional experience
Work History
Information Technology Manager
Safdie Architects
Somerville, MA
06.2015 - 07.2024
- Delivering technical assistance for network infrastructure, hardware, software applications as well as user access control dilemmas.
- Executed the development and implementation of IT policies and procedures.
- Maintained and monitored existing systems for optimal performance.
- Led development of thorough disaster recovery strategies for seamless business operations.
- Assisted decision making for system upgrades by conducting research on new technologies.
- Implemented security measures to safeguard data against unauthorized access.
- Determined necessary software solutions through analysis of organizational requirements.
- Negotiated procurement terms with vendors pertaining to hardware, software and services.
- Contributed in developing efficient IT resource strategies through cross-functional collaboration.
- Ensured optimal performance of computer systems and networks through regular maintenance checks.
- Managed installation of new components, ensuring adherence to predetermined guidelines.
- Monitored system performance, identifying potential problems in advance.
- Conducted training sessions to familiarize staff members with the use of diverse applications and equipment.
- Troubleshot and resolved technical problems within desired time frames.
- Involved in recruiting and onboarding process for IT department.
- Managed external vendor activities for outsourced services.
- Provided tech support for IT problems and handled account maintenance for company users.
- Determined optimal computing needs by meeting with vendors, technicians and users.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Collaborated with stakeholders to address and resolve problems.
- Sourced IT resources to meet strategic and operational computing needs.
- Reviewed and approved project plans before they were implemented.
- Conveyed organizational objectives and policies to IT staff effectively.
- Implemented cost-effective measures to control operational expenditures within approved parameters.
- Globally managed multiple satellite IT locations, ensuring the security and functionality of corporate infrastructure.
Information Technology Director
Harvest Co-op Markets
Cambridge, MA
10.2000 - 06.2015
UNIX System Administrator
US ARMY Reserve
Brockton, MA
01.2000 - 10.2001
Unmanned Ariel Vehicle Operator/Technician/Instructor
US ARMY
Fort Huachuca, AZ
10.1993 - 10.1997
Education
Bachelor’s degree - computer Science
12.2006
Certificate of completion -
07.2000
Certificate of completion -
01.1997
Certificate of completion -
01.1996
Skills
- Network administration
- Disaster recovery
- VMWare
- Microsoft Operating Systems and Software
- Apple operating systems
- Dell storage solutions and network devices
- Cloud storage systems
- Architectural 3d design software management and implementation
- Physical workstation and server hardware maintenance and repair
- SAN
- LAN
- WAN
- NAS
- Printing systems
- Point of sale system hardware and software
- Remote and onsite network
- Servers
- Workstations administration and setup
- Remote and on-site support for users
- Strong communication
- Detail orientated
- Vigorous problem solving
- Productive collaboration
- Master of documentation
- Powerful troubleshooting
- Supreme patience
- Security improvements
- Business development support
- Infrastructure development
- Project Coordination
- Information confidentiality
- Team Collaboration
- Team Development
- Documentation And Reporting
- Documentation Management
- Technical Troubleshooting
- Quality Assurance
Capabilities
Continually build team expertise, responsibility, and collaboration on projects, Set goals and monitor team and individual performance, motivation and skill development, Lead team of professional IT personnel to improve 3D design environments, databases, point of sale system development and implementation, network/server reliability, operating systems and redundancy, Manage documentation of team results across multiple platforms, Participate in making a range of executive decisions as member of the senior management team, Carefully monitor and document equipment status and scheduled updates, Adhere to top tier redundancy and backup systems, Strategically adjust software and firmware upgrades to meet changing priorities, Insist on impeccable documentation of key variables for maximum payoffs, Engineer system backup solutions to refine redundancy, Ensure that all stakeholders understand goals, practices and targeted outcomes, Maintain open, honest feedback for clarity, commitments and responsibilities
Accomplishments
- In charge of all things electronic and Information Technology related to include Point of Sale equipment.
- Managed and optimized Point of sale equipment to meet demand.
- Led a team of programmers to further develop custom Point of Sale software.
- Implemented newly developed software with customized hardware to replace current NCR system.
- Spearheaded the transition to a fully redundant virtual environment, enhancing system reliability and performance.
- Led a team in the design and implementation of improved backup, replication, and recovery procedures, significantly reducing potential downtime.
- Orchestrated the deployment of network switches and firewalls, strengthening security across multiple locations.
- Managed comprehensive hardware maintenance programs, ensuring high availability and performance of systems.
- Directed the redesign of IT infrastructure for business relocation, optimizing space usage and productivity while staying within budget
References
References available upon request.
Timeline
Information Technology Manager - Safdie Architects
06.2015 - 07.2024
Information Technology Director - Harvest Co-op Markets
10.2000 - 06.2015
UNIX System Administrator - US ARMY Reserve
01.2000 - 10.2001
Unmanned Ariel Vehicle Operator/Technician/Instructor - US ARMY
10.1993 - 10.1997
University of Phoenix - Bachelor’s degree, computer Science
US ARMY School of Information Technology - Certificate of completion,
US ARMY UAV Advanced Operations School - Certificate of completion,
US ARMY Leadership Development School - Certificate of completion,
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