Donald Quao
Riverside,MO
Summary
Experienced in demand and supply planning, warehouse inventory management, generating and managing long term, tactical and operational forecasts. Workable knowledge in import/export and freight forwarding processes. Possessing good analytical and problem-solving abilities. Strong communication skills paired with good problem-solving strengths. Strong proven knowledge of SAP software and beginner level using Python And SQL to manipulate large data sets.
Overview
14
14
years of professional experience
Work History
CHAT MONITOR
Park University | Academic Success Centre
05.2024 - Current
- Helped improve student satisfaction through academic advising and tutoring appointments
- Handled student requests efficiently thereby reducing wait times through the backend system.
SUPPLY PLANNING MANAGER (WEST AFRICA REGION)
MAXAM
03.2023 - 12.2023
- Design and deploy planning processes at West Africa business level
- Develop plans to support sales forecast for optimized customer service
- Coordinate and plan material requirements for raw and Finished products
- Interface between manufacturing and customers (manufacturers) to keep in balance demand and supply
- Used data-driven insights to influence strategic decisions.
General Manager
Gemworld Services (Consultancy)
03.2022 - 02.2023
- Providing supply chain advisory services to small and medium enterprises
- SAP PP Module setup, advisory and on-boarding services.
Planning Manager
Voltic (Gh) Limited
08.2016 - 02.2022
- Established master plan for supply chain end-to-end structure, sourcing and delivery by reviewing historical sales trends, research demand drivers and prepare forecast data
- SAP PP Module Coordinator responsible for materials master data setup, new materials creation with oversight for staff training/support and new staff onboarding
- Use of Replenishment + (Plus) software to plan all replenishment using DDMRP principles
- Lead monthly Sales and Operational Planning meetings with senior management on supply and demand strategy
- Chair weekly operational review meeting with sales, logistics, manufacturing, procurement and finance teams to agree and align plan for the coming week
- Manage production levels, identify material shortages and monitor inventory levels, no to meet order delivery requirements
- Drive working capital, Out Of Stock (OOS), On Time In Full (OTIF) and forecast accuracy (FA) key performance indicators throughout planning and logistics operations
- Manage on/off site and 3rd party raw materials inventory warehouse
- Tracked end-to-end modeling processes, including data gathering, validation, and performance tracking.
Procurement Specialist
Accra Brewery Limited
09.2012 - 07.2016
- Maintained effective and lasting vendor relationships through dynamic communication and collaboration at all times
- Made valuable contributions to planning of marketing promotions, NPD to meet specified timelines and product availability for launch
- Planned daily, monthly, quarterly and yearly raw material requirements and shared with all vendors
- Reviewed and actively engaged clearing agents on their performance against KPI targets
- Monitored payment terms and limits of vendors and processed all due invoices for payment
- Reviews and evaluated vendor proposals to ensure reasonable prices and compliance with the requirements of the procurement and reviewed complex solicitations
- Organized procurement records ready for audit, identified compliance problems and recommended solutions
- Recommended order and vendor sources to users and technical team
- Maintain compliance documentation and policies
- Analyzed procurement and contract requirements, to conform to terms and conditions to ensure compliance with appropriate business and group regulations.
Procurement Specialist
Voltic (Gh) Limited
05.2010 - 08.2012
- Made valuable contributions to planning of inventory levels and enhancing inventory flow
- Negotiated prices and issued purchase orders in SYSPRO for vendors
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries
- Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions
- Negotiated with vendors on freight costs, cutting shipping prices
- Handled inbound supplier calls and addressed customer inquiries and concerns.
Education
Master of Science - Information Systems & Business Analytics
Park University
Parkville, Missouri01.2024
Master of Science - Procurement & Supply Chain Management
Kwame Nkrumah University Of Science and Technology
02.2021
Bachelor of Science - Mathematics & Statistics
University Of Cape Coast
05.2008
Skills
- Demand & supply planning
- Proficient in SAP ERP (PP Module)
- Procurement
- Inventory management
- Data Mining
- Logistics and Warehousing
- Python And SQL
Accomplishments
- As the SAP Production Planning Module Coordinator under CCBA, Voltic, I successfully trained new and existing manufacturing department staff on how to use SAP software for their daily work. This included daily support for all existing users and on-boarding of new users. – (2017 till 2022)
- Played a key role in saving Voltic (Gh) Ltd over GHC 2Million in duty exemptions with Ghana Revenue Authority and other government institutions (Ghana Investments Promotion Company & Ministry of Finance) during the process of clearing machinery for the installation of a 24K bph KHS water line for the business. (2017)
- Dewald@swipeix.com. (2022, November 28). Coca-Cola Beverages Africa invests US$6.5m in Voltic’s new plant. CCBA. HYPERLINK "https://www.ccbagroup.com/coca-cola-beverages-africa-invests-us6-5m-voltics-new-plant/" https://www.ccbagroup.com/coca-cola-beverages-africa-invests-us6-5m-voltics-new-plant/
- Contributed to savings for manufacturing department at Voltic due to my speed and agile way of work. I was also able to take on procurement duties in addition to my planning responsibilities and in the end saved the business over GHC 100K and reduced machine idle time due to breakdown
Volunteer Experience
- Local Church, Lead Worship Minister, 5, Lead the congregation of about 600 members every Sunday in worship. Volunteer for choir rehearsals and teaching of songs.
- Ancient Pathways Fellowship (APF), Member, Embark on missionary visits to orphanages, prisons, schools, and rural communities all across the country. Responsible for coordinating school evangelisms for the 2023 year and currently serve as a member of the leadership team.
References
- Dmitry Gimon, Faculty Head, Information Systems And Business Analytics, dmitry.gimon@park.edu
- Florenda Jarrard, Academic Success Center, fjarrard@park.edu
Timeline
CHAT MONITOR
Park University | Academic Success Centre
05.2024 - Current
SUPPLY PLANNING MANAGER (WEST AFRICA REGION)
MAXAM
03.2023 - 12.2023
General Manager
Gemworld Services (Consultancy)
03.2022 - 02.2023
Planning Manager
Voltic (Gh) Limited
08.2016 - 02.2022
Procurement Specialist
Accra Brewery Limited
09.2012 - 07.2016
Procurement Specialist
Voltic (Gh) Limited
05.2010 - 08.2012
Master of Science - Information Systems & Business Analytics
Park University
Master of Science - Procurement & Supply Chain Management
Kwame Nkrumah University Of Science and Technology
Bachelor of Science - Mathematics & Statistics
University Of Cape Coast
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