Donald Graham
Healthcare and Lab Administrator
Houston,TX
Summary
Resourceful and detail-oriented leader with expertise in managing laboratory operations and in-depth understanding of current healthcare environment. Seeking to join a well-established and respected healthcare team.
Skilled in hiring, training, and leading teams to manage operations for large laboratories and deliver superior patient care in both the clinical and anatomic pathology settings. Possesses knowledge of process for acquiring accreditations from organizations such as The Joint Commission and The College of American Pathologists. Adept in restructuring processes to increase staff efficiency, save time, reduce operating costs, and enhance patient experience. Effective communicator with ability to build long term relationships with management, colleagues, staff, patients, and patient care providers. Focussed on driving revenue growth
Overview
28
28
years of professional experience
Work History
Technical Supervisor, Outreach Lab Services
University of Texas Medical Branch (UTMB)
06.2024 - Current
- Responsible for recruitment, hiring, orientation, training, supervision, evaluation, competency assessment, coaching, disciplinary action and/or termination process of divisional employees
- Supervises daily and technical operations and quality management activities for the division
- Supervises the work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed, and handling procedural and technical laboratory problems
- Develops, reviews, and revises policies and procedures in accordance with departmental, hospital, and regulatory standards
- Coordinates review and revision of the Laboratory Test Directory
- Responsible for ensuring that the laboratory division functions with the appropriate level of staff to guarantee an efficient operation
- Reviews and evaluates accuracy of lab data and reports patient results with all required documentation
- Ability to work independently within established guidelines, apply problem-solving skills, meet deadlines and meet urgent patient, provider, and system needs
- Assists personnel with complex procedures, exercising independent judgment and responsibility
- Responsible for all Quality Management activities including but not limited to evaluating quality of reported test results, quality control and equipment maintenance procedures, proficiency testing and verifying appropriate documentation is maintained and corrective actions are implemented as necessary
- Participates in the establishment and implementation of the quality assurance and continuous process improvement program including quality monitors, incident reports, corrective actions, and documentation
- Responsible for developing, evaluating, and implementing all new procedures, reagents, systems, and instruments for use in the division
Medical Technologist
University of Texas Medical Branch (UTMB)
03.2024 - 06.2024
- Performs routine and complex laboratory procedures with accuracy and precision, following standard procedures and recognizes deviation from expected results
- Reviews and evaluates accuracy of lab data and reports patient results with all required documentation
- Performs, records, and evaluates quality control data according to procedures including checking expiration dates and documentation of QC performance before use
- Performs and documents required maintenance procedures for laboratory instruments and equipment as assigned
- Recognizes equipment malfunctions and troubleshoots according to protocol
- Recognizes factors that affect measurements and results and takes appropriate action
- Ability to work independently within established guidelines, apply problem-solving skills, meet deadlines and meet urgent patient, provider, and system needs
- Reviews and suggests revisions for test procedures
- Participates in evaluations of new tests or instruments, as assigned
- Monitors inventory for proper levels, notifies person responsible for ordering when supplies needed, and receives and unpacks supplies when delivered
- Instructs and trains employees and students
- May assess staff for competency
- Communicates pertinent information to staff members, management, medical directors, and other divisions
- Performs laboratory testing as required per division
- Follows established procedures for collecting and processing biological specimens for analysis
- Receives patient samples into the laboratory for testing and reviews laboratory orders and samples for acceptability
- Ensures that the correct laboratory tests are ordered and placed into the laboratory information system, ensuring required information is entered
- Handles and prepares samples for clinical testing and delivers to correct laboratory section
- Available to cover different shifts if requested to guarantee patient care
- Adheres to internal controls and reporting structure
- Adheres to all safety protocols in each laboratory area
Chief Medical Technologist
National Institutes of Health (NIH)
01.2017 - 01.2024
- Directed central accessioning and phlebotomy functions within Department of Laboratory Medicine while leading 29 phlebotomists across two shifts, attending to 30K+ patients each year
- Allocated tasks to each technician to optimize workflow and ensure performance metrics were met
- Reassigned duties to fulfill any urgent requests and assessed correctness of all data entered into the health information system and shared with patient’s caretakers
- Created and implemented short-and long-term strategies to increase staff’s productivity, Streamlined patient flow, and increased patient satisfaction
- Managed hiring, organized training, implemented disciplinary measures, and conducted performance reviews along with administering learning management system for team of 200+
- Determined staffing requirements and updated senior management accordingly
- Served as member of Standardization Committee which oversees procuring new products
- Also kept informed of new technology and techniques to ensure continuous process improvement
- Was responsible for documentation of training and regulatory compliance
- Participated on a collaborative and multi-disciplinary team of nurses, physicians, and primary investigators to ensure standards of care and patient safety
- Restructured outpatient phlebotomy process, which led to decrease in patient wait time from average of 60 minutes to 15 minutes
- Organized phlebotomy procedures, enhanced patient experience, and increased patient satisfaction from 80% to 95% by deploying enterprise scheduling system for NIH phlebotomy service
- Revamped procedures to align with new technologies harnessed for improving employee performance, for example: created and updated course content in LMS to initiate online training
- Developed personalized performance improvement plans for underperforming team members which led to increasing entire team’s performance, including 50% increase in output by one individual team member
- Spearheaded creation of SOPs to comply with National Accrediting Agency for Clinical Laboratory Sciences, College of American Pathologists (CAP), and The Joint Commission (TJC)
- Led laboratory through multiple inspections by The Joint Commission and College of American Pathologists that resulted in zero major findings
- Minimized collection errors and repetition of phlebotomy procedures by guiding patient care teams on using correct specimen collection and handling methods
- Served as COVID-19 tester in multiple locations across country as per requirement
- Arranged travel, accommodations, and testing for NIH COVID-19 Laboratory Strike Team Members
Chief of Laboratory
Bureau of Prisons
01.2014 - 01.2017
- Oversaw end-to-end medical laboratory operations for an administrative security federal medical facility housed within detention center accommodating more than 1,600 male inmates with special medical and mental health concerns
- Managed team of six direct reports, including three medical laboratory assistants, two phlebotomists, and one radiology technician responsible for conducting all-inclusive hematology, urinalysis, and chemistry tests, on average team performed 7,500+ phlebotomy procedures and more than 35K laboratory tests every year
- Hired, trained, assigned duties and tasks to each direct report, and conducted performance evaluations
- Successfully guided laboratory in obtaining College of American Pathologists (CAP) accreditation (gold standard of lab credentials), including updating instrumentation and completing labeling, scheduling, and mailing process
- Reduced instances of repetitive motion injuries by redesigning benchtop workspaces to improve ergonomic functioning
- Developed and established innovative specimen labeling system which led to reduction in labeling errors tenfold
- Collaborated with lab manager of IHS Great Plains Office to acquire Joint Commission accreditation by redrafting SOPs to align with actual practices
- Upgraded lab facilities by purchasing modern lab instruments such as hematology analyzer, urine analyzer, and chemistry analyzers
Lead Medical Technologist
Bureau of Prisons
01.2010 - 01.2014
- Led day-to-day laboratory operations, including conducting tests, analyzing test results, and preparing reports for physicians while serving as generalist medical technologist and Joint Commission compliance officer for the laboratory
- Managed and endorsed use of Johnson & Johnson Vitros 350 chemistry analyzer
- Redesigned scheduling and labeling practices which resulted in improving productivity and efficiency
- Earned promotion to the position of Chief of Laboratory for contributing significantly to preparation for acquiring CAP while completing qualifying MPA degree
Staff Medical Technologist
Indian Health Service
01.2008 - 01.2010
Cytotechnologist and Medical Laboratory Scientist
Portsmouth National Military Medical Center
01.2006 - 01.2008
Medical Laboratory Technician
Branch Medical Clinic
01.2003 - 01.2006
Medical Laboratory Technician
Branch Medical Clinic
01.2000 - 01.2003
Blood Bank Lead
Jacksonville Naval Hospital
01.1997 - 01.2000
Education
Doctor of Education - Healthcare Administration
Grand Canyon University
Phoenix, AZ07-2023
Master of Public Administration - Healthcare Management
Grand Canyon University
Phoenix, AZ08-2015
Bachelor of Science - Medical Technology
Old Dominion University
Norfolk, VABachelor of Science - Cytotechnology
George Washington University
Washington, DCAssociate of Science - General Studies
Tidewater Community College
Norfolk, VAAssociate of Applied Science - Medical Laboratory Technician
Central Texas College
Killeen, TXSkills
Laboratory Operations
Process Design
Risk Management
Verbal communication skills
Time Management
Business Strategy
Financial Management
Team Management & Development
Attention to detail
Quality Assurance
Laboratory Equipment Management
Regulatory Compliances
Patient Relationship Management
Microsoft Office (Including Excel)
Issues management
Timeline
Technical Supervisor, Outreach Lab Services
University of Texas Medical Branch (UTMB)
06.2024 - Current
Medical Technologist
University of Texas Medical Branch (UTMB)
03.2024 - 06.2024
Chief Medical Technologist
National Institutes of Health (NIH)
01.2017 - 01.2024
Chief of Laboratory
Bureau of Prisons
01.2014 - 01.2017
Lead Medical Technologist
Bureau of Prisons
01.2010 - 01.2014
Staff Medical Technologist
Indian Health Service
01.2008 - 01.2010
Cytotechnologist and Medical Laboratory Scientist
Portsmouth National Military Medical Center
01.2006 - 01.2008
Medical Laboratory Technician
Branch Medical Clinic
01.2003 - 01.2006
Medical Laboratory Technician
Branch Medical Clinic
01.2000 - 01.2003
Blood Bank Lead
Jacksonville Naval Hospital
01.1997 - 01.2000
Doctor of Education - Healthcare Administration
Grand Canyon University
Master of Public Administration - Healthcare Management
Grand Canyon University
Bachelor of Science - Medical Technology
Old Dominion University
Bachelor of Science - Cytotechnology
George Washington University
Associate of Science - General Studies
Tidewater Community College
Associate of Applied Science - Medical Laboratory Technician
Central Texas College
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