Donald Reeves
Executive Management
Phoenix,AZ
Summary
Results oriented professional with 40 years of customer service, operations and staff management experience in executive role. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages cross-functional personnel, technology and reporting metrics to improve customer experiences and contribute to company success and growth.
Overview
41
41
years of professional experience
Work History
Director of Client Services
Xerox / PrePass
01.2015 - 01.2023
- Led a team of professionals to achieve project milestones and exceed expectations
- Strategically planned initiatives to drive business growth and enhance efficiency
- Ensured high levels of customer satisfaction through personalized service and quick issue resolution
- Managed client relationships to foster long-term partnerships and increase retention rates
- Improved processes across departments to expedite customer contract rate approvals
- Educated and guided new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed
- Identified areas for growth / upselling for increased revenue and retention to reach goals.
Vice President of Contractors & T/L Operations
Central Freight Lines
01.2004 - 01.2015
- Oversaw fleet of 320 tractors, 420 Drivers in addition to managing team of Fleet Managers, dispatchers, and sales representatives
- Hired, trained all on/off site personnel
- Worked closely with cross functional teams ensuring all personnel in compliance with company processes (ISO)
- Utilized company reporting to identify improvement opportunities.
Vice President of Operations
Navajo Shippers, Inc.
01.2004 - 01.2007
- Led operations for new start up terminal covering territory of 4 states
- Managed Fleet Managers, Dispatchers, Sales Associates, and Customer Service Teams
- Improved driver retention at terminal
- Monitored fleet productivity including miles and revenue
- Oversaw facility maintenance and operations
- Decreased terminal fuel expenses by ensuring bulk fuel usage.
Regional Vice President/Terminal Manager
Swift Transportation Company, Inc.
01.1982 - 01.2004
- Oversaw 5 state territory with a $120M Gross Revenue and a fleet of 900 tractors and over 1,100 drivers
- Reduced operating costs by 30% within 12 month period
- Transformed region from inter-regional to regional/coast to coast, state of the art operations improving utilization and centralizing customer service, load planning
- Implemented cost savings procedures consolidating redundant operational functions resulting in improving on-time service from 93% to 98.7%
- Grew territory from $7MM in 1997 to $120MM in 2004
- Developed third largest Swift terminal from an equipment fleet of 16 tractors and 48 trailers to 900 company tractors, 100 independent contractors, and 3,000 trailers to service client needs
- Awarded the Oklahoma Governor's Commendation Award for exemplary business involvement
- Managed Fleet Managers, Dispatchers, Sales Associates, and Customer Service Teams
- Improved driver retention at terminal.
Education
Associate Of Business Administration - Business Administration And Management
Arapahoe College
Littleton, COSkills
- Operations
- Client Relation
- Logistics
- Customer Service
- Leadership Skills
- Project Management
- Continuous Improvement
- Brokerage
- Self-Starter
- DOT
- Cost Savings
- Policies & Procedures
- Quality Control
- Compliance
- Personnel Management
- Recruiting/Staffing
- Training/Development
- Coaching/Mentoring
- Goal Setting
- Team Management/Building
- Budget Management
- Financial Reporting
- Problem Solving
- Planning/Coordinating
- Planning/Negotiations
- Interpersonal Skills
- Organizational Skills
- Verbal Communication
- AS400
- TMS
- MS Office
- Innovative/Qualcomm
- TeleTrac
- ISO 9001 Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- CRM - Client Relationship Management Certified
- ISO Certification
Accomplishments
Executive of the Year : 2016, 2021 and 2022.
Timeline
Director of Client Services
Xerox / PrePass
01.2015 - 01.2023
Vice President of Contractors & T/L Operations
Central Freight Lines
01.2004 - 01.2015
Vice President of Operations
Navajo Shippers, Inc.
01.2004 - 01.2007
Regional Vice President/Terminal Manager
Swift Transportation Company, Inc.
01.1982 - 01.2004
Associate Of Business Administration - Business Administration And Management
Arapahoe College
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