Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures.
Overview
31
31
years of professional experience
Work History
Facility Director of Operations
TCF Convention Center
Detroit, MI
10.2006 - 01.2021
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Interviewed, hired and trained new workers.
Optimized processes and supervised 210 employees, including overseeing administration, budgeting, sales and scheduling protocols.
Non-Emergency Transportation Manager
Premium Transportation
Detroit, MI
04.1997 - 10.2006
Led projects and analyzed data to identify opportunities for improvement.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Carried out day-to-day duties accurately and efficiently.
Multi-Gereral Manager
Jeepers Amusement Center
Southfield, MI
07.1989 - 03.1997
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Performed thorough cash audits and deposit investigations.
Managed scheduling and task for 85 staff members.
Education
BBA - Business Administration
Michigan State University
East Lansing, MI
Skills
Capital Spending
Company Rebuilding
Team Rebuilding
Time Management
Strategic planning and execution
Staff Management
Business Administration
Operations Management
Relationship-Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.