Donald Reyers
Cedar Springs,MI
Summary
Driven professional with extensive experience at Grand Rapids Harley-Davidson, adept in customer service and mechanical aptitude. Excelled in enhancing client retention and operational efficiency by leveraging troubleshooting skills and fostering team development. Demonstrated commitment to continuous learning and safety, achieving significant improvements in service quality and team performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technician
Grand Rapids Harley-Davidson
12.2005 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Service Manager
Grand Rapids Harley Davidson
11.2017 - 12.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MISkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Preventive Maintenance
- Customer interaction
- Mechanical Aptitude
- Schematic reading
Certification
- Licensed Master motorcycle mechanic - 2005 to current.
HOBBIES
When I am not busy with work or spending time with my family, I enjoy getting out on the golf course.
Timeline
Service Manager
Grand Rapids Harley Davidson
11.2017 - 12.2020
Technician
Grand Rapids Harley-Davidson
12.2005 - Current
High School Diploma -
Godwin Heights Senior High School