Summary
Overview
Work History
Education
Skills
Timeline
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Donald Roberts

Carbondale,CO

Summary

Resourceful Manager offering a proven ability to recruit new talent and build effective teams. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 20-year career in the Automotive Service Industry.

Overview

18
18
years of professional experience

Work History

Service Manager

Bighorn Toyota
07.2005 - 07.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate - Automotive Technology

Westword
Denver, CO
05.2005

Skills

  • Compliance Enforcement
  • Critical Thinking
  • Business Development
  • Revenue Generation
  • Team Leadership
  • Preventive Maintenance

Timeline

Service Manager

Bighorn Toyota
07.2005 - 07.2023

Associate - Automotive Technology

Westword

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Donald Roberts