Donald Robinson
Flossmoor,USA
Summary
Experienced IT and Network Technology professional with expertise in post-sale implementation, SAFe methodology, and various project management methodologies. Skilled in IoT Solutions, Vendor Management, and Change Management. Demonstrated success in ensuring project adherence to time and budget objectives. Proficient in AWS, ADO, Google, ServiceNow PPM, and more. Strong client-facing presentation and project management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical PMO Project Manager
Prairie Consulting
Chicago, IL
02.2024 - 06.2024
- Company Overview: Northern Trust Bank
- Led infrastructure technology projects for client Northern Trust Bank to execute highly complex initiatives of significant scope, scale, and risk to successfully deliver project objectives
- Managed IT projects for IT Portfolios supporting Core IT, Data Management, and other teams
- Program/project management expertise including working knowledge and application of Waterfall, Hybrid, and Agile methodologies
- Led multiple concurrent projects including server decommissioning project
- Managed infrastructure technology projects (Servers, storage, Networks, Databases, and middleware)
- Navigated a matrixed environment and collaborated with all levels of the organization
- Demonstrated strong communication skills to effectively share information, collaborate, and drive results ensuring an appropriate level of engagement from all members of the project team
- PPM Tools used included AWS, ADO, ServiceNow, Gant Charts, Excel Spreadsheets
- Northern Trust Bank
Technical Project Manager
K2 Services
Chicago, IL
06.2023 - 10.2023
- Worked within firm PMO to oversee project life cycle supporting network platform refresh and application upgrades for K2 internal and external projects
- Program/Project management expertise including working knowledge and application of Waterfall, Hybrid, and Agile methodologies for K2 Services clientele
- External clients included Phelps Dunbar LLP and White & Case, LLP
- Engaged with various stakeholders in project forecasting and progress tracking
- Experience includes Service Now implementation/Deployment, Service Now/Smartsheet integration project, Data Center Infrastructure refresh, WAN upgrades, Azure Cloud Migration, and TLS (Transport Layer Security) compliance projects for internal/external clientele
- Managed IT projects for IT Portfolios supporting Core IT, Data Management, and other teams
- Utilized Agile Methodologies with cross-functional teams for infrastructure refresh planning through implementation
- Led multiple concurrent projects including server decommissioning project
- Managed infrastructure technology projects (Application and Server upgrades)
- Managed Technical Update projects for multiple technologies like Windows, RHEL, SQL
- Navigated a matrixed environment and collaborated with all levels of the organization
- Demonstrated strong communication skills to effectively share information, collaborate, and drive results ensuring an appropriate level of engagement from all members of the project team
- PPM Tools used included ADO, ServiceNow, Gant Charts, Excel Spreadsheets
- Worked with Change Management team for service changes and implementation
IT Project Manager
Epiq Global
Chicago, IL
03.2022 - 05.2023
- Oversaw project life cycle supporting major client network platform refresh and application upgrades for Epiq Global clientele in the US and abroad
- Engaged with various stakeholders in project forecasting and progress tracking utilizing MS Smartsheet Gant chart
- Experience also includes Network Hardware refresh & rollouts, cloud application migration, and implementation for corporate clients
- Platforms include MS Smartsheet, Azure DevOps, Relativity, Microsoft GitHub, Citrix Workspace, and NUIX Automation
- Also managed TLS (Transport Layer Security) compliance projects for internal/external clientele
- Managed IT projects for IT Portfolios supporting Core IT, Data Management, and other teams
- Utilized Agile Methodologies with cross-functional teams for infrastructure refresh planning through implementation
- Program/project management expertise including working knowledge and application of Waterfall, Hybrid, and Agile methodologies
- Led multiple concurrent projects including server decommissioning project
- Managed infrastructure technology projects (Application and Server upgrades)
- Managed Technical Update projects for multiple technologies like Windows, RHEL, SQL
- Navigated a matrixed environment and collaborated with all levels of the organization
- Demonstrated strong communication skills to effectively share information, collaborate, and drive results ensuring an appropriate level of engagement from all members of the project team
- PPM Tools used included ADO, ServiceNow, Gant Charts, Excel Spreadsheets
- Worked with Change Management team for service changes and implementation
Lead Project Manager, Network Infrastructure
Zones
Chicago, IL
07.2021 - 02.2022
- Oversaw project life cycle for a major Fortune 500 client Pepsico supporting network platform refresh for US and Canada sites
- Engaged with various stakeholders in project forecasting utilizing MS Smartsheet Gant charts
- Experience also includes SDWAN/LAN WAN application site implementation / Network Hardware refresh, also Print Server upgrades
- Utilized Agile Methodologies with cross-functional teams for infrastructure refresh planning through implementation
- Worked with cross-functional teams to install Cisco Network devices such as Access Points, Cisco Routers, Switches, and Firewalls
- Program/project management expertise including working knowledge and application of Waterfall, Hybrid, and Agile methodologies
- Led multiple concurrent projects including server decommissioning project
- Navigated a matrixed environment and collaborated with all levels of the organization
- Demonstrated strong communication skills to effectively share information, collaborate, and drive results ensuring an appropriate level of engagement from all members of the project team
- PPM Tools used included ADO, ServiceNow, Gant Charts, Excel Spreadsheets
- Worked with Change Management team for service changes and implementation
Product Manager, Product Engineering, Hardware Product Management
Cognizant
Basking Ridge, NJ
06.2019 - 06.2021
- Oversaw developing a plan to offer a globally consistent CPE staging platform for Verizon Business based on the capabilities of carrier CPE fulfillment partners
- Engaged with the Product/Professional Services team to ensure the application aspects of carrier products comply with the telephony legislation and market standards
- Recommended Implementation of system enhancements such as Salesforce to support the delivery of standalone and standardized staging services via Current Platform systems and processes
- Partnered with the Verizon Business Professional Services team to develop a standardized CPE staging plan globally
- Successfully collaborated with internal stakeholders from various levels and areas of the VZB organization and managed successful project deliverables cross-functionally
- Worked closely within the organization to define and manage applications through the entire product lifecycle
- Involved with Full product life cycle and identifying opportunities, gathering data, and presenting the business case to management
- Competitor analysis, evaluating product value propositions, and competitive landscapes, and contributing to pricing strategies
Network Infrastructure Project Manager
H&M
Secaucus, NJ
03.2018 - 06.2019
- Managed DATA migration for all H&M US-based stores from MPLS to Fiber Ethernet connection/SD-WAN for bandwidth scalability and store app reliability
- Partnered with major carrier Verizon Business on a large-scale US project for DATA infrastructure migration and rollout
- Supported H&M data and voice network, including Voice over Internet Protocol (VoIP)
- Engaged with various stakeholders in project forecasting utilizing MS Smartsheet Gant charts
- Utilized Agile Methodologies with cross-functional teams for infrastructure refresh planning through implementation
- Project Management tools utilized were Smartsheet Gantt Charts
- Worked with cross-functional teams to install Cisco Network devices such as Access Points, Cisco Routers, Switches, and Firewalls
- Worked with the Change Management team for service changes and implementation
Project Implementation Manager II
Vonage Business
Holmdel, NJ
05.2016 - 03.2018
- Managed implementation of AWS, UCaaS, SaaS, Cloud Services, IoT Solutions, and SD-WAN products for enterprise-sized accounts
- Also supported Network Infrastructure installations and upgrades
Advanced Service Delivery - Ethernet Flex Team
AT&T
Piscataway, NJ
04.2014 - 04.2016
- Managed implementation of Ethernet service for enterprise-sized accounts as well as Data Center Implementations
- Coordinated and conducted a technical interview with PBX vendors, clients, technical consultants, and internal departments
- Supported firewall security & configuration/Implementation of both VoIP and Private Branch Exchanges (PBX) systems for business clients
- Ordered all necessary equipment needed to complete the Installation based on the Sales Order
- Managed project and order processing for complex services such as EOC and EOF access
- Utilized Agile Methodologies with cross-functional teams for infrastructure refresh planning through implementation
- Program/project management expertise including working knowledge and application of Waterfall, Hybrid, and Agile methodologies
- Led multiple concurrent implementation projects
- Navigated a matrixed environment and collaborated with all levels of the organization
- Demonstrated strong communication skills to effectively share information, collaborate, and drive results ensuring an appropriate level of engagement from all members of the project team
Education
Business/Technical Management - Specialty in Project Management
DeVry University
New Brunswick, New JerseyBusiness Administration - Specialty in Business Administration
Fairleigh Dickinson University
Teaneck, New JerseySkills
- Risk Management
- Productivity Improvement
- Logistics Management
- Root Cause Analysis
- Contract Management
- Data Analysis
Certification
- Project Management Professional
- Agile Certified Scrum Master
- CSPO
- CSSGB
Professional Development
- Cross-functional team Leadership
- Agile Project Management
- Project Process Improvement
- Agile Methodologies
- Project Budgeting
- Project Delivery
- Project Requirements Analysis
- IOT Product Management
- Product Engineering
- Account Management
- Telecom Provisioning Experience
- Voice and Data Technology and VOIP solutions Implementation
- LTE Technology
- GSM - Internet Protocol (IP)
- SD-WAN
- Telephony solutions hosted in the Cloud Environment
- PRI Solution
- SIP Technology
- Fiber Broadband Solutions
- SaaS
- UCaaS
- AWS
- Google Cloud
- Network Infrastructure
Timeline
Technical PMO Project Manager
Prairie Consulting
02.2024 - 06.2024
Technical Project Manager
K2 Services
06.2023 - 10.2023
IT Project Manager
Epiq Global
03.2022 - 05.2023
Lead Project Manager, Network Infrastructure
Zones
07.2021 - 02.2022
Product Manager, Product Engineering, Hardware Product Management
Cognizant
06.2019 - 06.2021
Network Infrastructure Project Manager
H&M
03.2018 - 06.2019
Project Implementation Manager II
Vonage Business
05.2016 - 03.2018
Advanced Service Delivery - Ethernet Flex Team
AT&T
04.2014 - 04.2016
- Project Management Professional
- Agile Certified Scrum Master
- CSPO
- CSSGB
Business/Technical Management - Specialty in Project Management
DeVry University
Business Administration - Specialty in Business Administration
Fairleigh Dickinson University
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