Donald Rodgers
Southaven,MS
Summary
Accomplished Line Supervisor recognized for outstanding leadership and decision-making skills. Promotes culture of operational excellence, safety and collaboration. Verifiable strengths in designing and improving work processes, including scheduling and cost control. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
19
19
years of professional experience
Work History
Line Supervisor
Entergy
Tunica, MS
03.2022 - Current
- Managed employees for maximum productivity, efficiency and job safety.
- Evaluated employees' work levels and reviewed work performance.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Established and updated production schedules to meet changing demands.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Supported safety programs to reduce and eliminate employee injuries.
- Ensured all employees were trained in safety protocols and procedures.
- Enforced company policies and procedures to maintain a safe working environment.
- Provided guidance, support, and direction to team members when needed.
- Conducted performance evaluations on staff members and provided feedback.
- Organized workflow to meet daily production goals.
- Resolved personnel issues with tact and diplomacy.
- Investigated customer complaints related to product quality or service delivery.
- Developed action plans for addressing any areas of concern or improvement opportunities.
- Maintained records of attendance, vacation time, sick leave, and other relevant information for each employee.
- Supervised line workers to ensure tasks were completed according to established standards.
Operations Coordinator
Entergy
Southaven, MS
04.2021 - 03.2022
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Managed administrative staff and trained new hires on office procedures and policies.
Serviceman
Entergy
Southaven, MS
03.2015 - 04.2021
- Completed site inspections to assess systems and equipment for performance and repair requirements.
- Tested and inspected electrical work with test equipment to check performance and adjust for quality control.
- Installed repairs and replaced electrical wiring.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Examined previously completed work for accuracy.
- Conducted service appointments to diagnose and fix problems.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Trained new team members on service processes to increase productivity.
Journeyman
Entergy
Southaven, MS
06.2005 - 06.2015
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Lexington Attendance Center
Lexington Ms05.1993
Skills
- Workflow Optimization
- Project management
- Schedule oversight
- Performance reporting
- Continuous improvements
- Multidisciplinary collaboration
- Systems implementation
Timeline
Line Supervisor
Entergy
03.2022 - Current
Operations Coordinator
Entergy
04.2021 - 03.2022
Serviceman
Entergy
03.2015 - 04.2021
Journeyman
Entergy
06.2005 - 06.2015
High School Diploma -
Lexington Attendance Center
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