Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Donald Roney

Trimble,MO, MO.

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

46
46
years of professional experience

Work History

OPERATIONS MANAGER

Accelerate 360, Kansas
Olathe, KS
03.2019 - Current
  • Prepare and complete action plans, implement production, productivity, quality for customer service standards, resolve problems, complete audits and identify trends
  • Reviewed shift reports to understand current numbers and trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures (Run safe, Injury/accident free workplace)
  • Tracking shipments (3rd party and UPS) and updating customers via e-mail with tracking information, On Time deliveries
  • Tracking supply inventory and maintain / order as needed
  • Manage relationships with key operation vendors
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.

REGIONAL SALES MANAGER/ ROUTE MANAGER / OPERATIONS

Cowley Distributing, LLC
Jefferson, Lenexa, MO, KS
03.2009 - 03.2019
  • Managed over 11 customer calls per day with positive results
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Interacted well with Buyers and customers to build connections and nurture relationships.
  • New product introduction to stores, at buyer level
  • Successful Trade shows for 10% sales increases within chain
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics
  • Trained new employees on proper protocols and customer service standards.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Helped plan marketing strategies.

OUTSIDE OPERATIONS MANAGER

Anderson Services LLC
Nashville, TN
01.1989 - 01.2009
  • Assisted in recruiting, hiring and training of team members.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues by 6 to 7% yearly
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Built loyal account base and long-term business relationships with Retail accounts
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Assistant Manager - Operations

Safeway
Lawton, OK
01.1977 - 05.1989
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Evaluated current operational strategies and recommend improvements.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Reduced store's shrink 20% by limiting operational losses and adding more than $1000.00 per year in operating profit margin

Education

High School Diploma -

Eisenhower High School
Lawton, OK
03.1974

Skills

  • Good communication skills both written and verbal
  • Blu Vista operation system, AS400 Data Entry processing and analyses
  • 5S Principles
  • Ability to work with little or no direct supervision
  • Performance Monitoring and Evaluation
  • Interviewing and Prescreening
  • Trucking Dispatching
  • Operational Efficiency and Safety
  • Incident Management
  • Problem Anticipation and Resolution
  • Finance and Accounting Oversight
  • Customer Service
  • Logistics Oversight
  • Inventory Management
  • Team Leadership

Timeline

OPERATIONS MANAGER

Accelerate 360, Kansas
03.2019 - Current

REGIONAL SALES MANAGER/ ROUTE MANAGER / OPERATIONS

Cowley Distributing, LLC
03.2009 - 03.2019

OUTSIDE OPERATIONS MANAGER

Anderson Services LLC
01.1989 - 01.2009

Assistant Manager - Operations

Safeway
01.1977 - 05.1989

High School Diploma -

Eisenhower High School

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Donald Roney