DONALD ROULO
Kingsville,TX
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Proactive Manager with experience over eighteen of years overseeing accurate performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Overview
25
25
years of professional experience
Work History
Shift Supervisor
Walgreen Boots Alliance
Kingsville, Texas
12.2013 - 10.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Employed security and loss prevention strategies during shift.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
- Led cross-department initiative to launch cost reduction efforts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Reviewed applications and resumes and recommended top candidates for interviews.
- Oversaw timely execution of promotions and marketing programs.
- Created work schedules for staff while adhering to labor laws and budget constraints.
Assistant Manager
Dollar General
Bishop, TX
03.2011 - 12.2013
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with the store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Union Pacific Signal Maintainer
Union Pacific
Las Vegas, NV
03.2006 - 02.2011
- Inspected, diagnosed and troubleshot crossing electronic equipment, devices and structures and determined appropriate repairs for remediation.
- Installed new crossings and signals and repaired existing structures and components to improve safety and prevent accidents.
- Used circuit prints, blueprints, schematics and drawings to complete work accurately.
- Located in-ground cable, pulled new cable and completed wiring of crossing structures for approximately [Number] structures per [Timeframe].
- Used U.P. system to document repairs and maintenance to crossing locations.
- Replaced defective wiring, broken lenses and burned-out light bulbs.
- Analyzed signal equipment, including interlocks and hotbox detectors to maintain signal communication.
- Inspected electrical units of railroad grade crossing gates to repair defective electrical connections and parts.
- Cleaned lenses of lamps with cloths and solvents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Grocery Manager
Omni Foods
Chestnut Hill, MA
07.1996 - 01.2006
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Oversaw team of eleven grocery employees with twelve million in yearly revenue.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Assessed team proficiencies, identifying and targeting areas for improvement.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVSome College (No Degree) - Electronics
Union Pacific Signal Maintenance
Salt Lake City, UTSkills
- Customer-oriented
- Labor and food cost control
- Revenue quotas
- Safety awareness
- Cash handling ability
- Hiring and training
- Issue resolution
- Team Supervision
- Staff development
- Client support
- Systems and automation applications
- Capital improvement planning
- Lead generation
- Issue and conflict resolution
- Maintenance & Repair
Timeline
Shift Supervisor
Walgreen Boots Alliance
12.2013 - 10.2021
Assistant Manager
Dollar General
03.2011 - 12.2013
Union Pacific Signal Maintainer
Union Pacific
03.2006 - 02.2011
Grocery Manager
Omni Foods
07.1996 - 01.2006
High School Diploma -
Las Vegas High School
Some College (No Degree) - Electronics
Union Pacific Signal Maintenance
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