Donald Rydell
Hattiesburg,MS
Summary
Results-driven Sales Manager with expertise in sales strategy development, client relationship management, and performance management. Proven ability to enhance customer satisfaction and drive sales growth through effective coaching and analytical problem solving.
Overview
13
13
years of professional experience
Work History
Sales Manager
RAMADA CRUZ VACATIONS
01.2007 - 12.2007
- Developed and executed sales strategies to meet seasonal targets.
- Assisted in training new sales team members on product features and customer engagement techniques.
- Analyzed market trends to identify potential growth opportunities for vacation packages.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
Sales Associate
MAGICALLY CONCEPTS
01.2006 - 01.2007
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout procedures.
- Maintained organized merchandise displays to promote products and increase customer engagement.
- Collaborated with team members to achieve sales goals and improve store performance.
Sales Manager
LUCKY STRIKE LOTTO
01.1995 - 01.2002
- Collaborated with marketing team to design promotional materials and campaigns for targeted audiences.
- Maintained accurate records of sales activities and customer interactions using CRM software.
- Implemented feedback mechanisms to gather insights from clients regarding service quality improvements.
- Participated in regular sales meetings to discuss performance metrics and strategic adjustments.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
GED -
HIGHLAND HIGH SCHOOL
Highland, NYSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Sales strategy development
- Strategic planning
- Positive and upbeat
- Direct sales
- Sales process
- Sales planning
- Sales tracking
- Sales operation
- Goal setting
- Sales processes
- Account management
- Sales operations
- Sales coaching
- Sales reporting
- New business development
- Analytical problem solver
- Performance management
- Solution selling
Accomplishments
- Promoted to Regional Sales Manager after [Number] successful years in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Sales Manager
RAMADA CRUZ VACATIONS
01.2007 - 12.2007
Sales Associate
MAGICALLY CONCEPTS
01.2006 - 01.2007
Sales Manager
LUCKY STRIKE LOTTO
01.1995 - 01.2002
GED -
HIGHLAND HIGH SCHOOL