Donald Sanders
Fenton,MO
Summary
Dynamic Team Lead at TierPoint with a proven track record in process improvement and conflict resolution. Successfully mentored staff, enhancing customer focus and team efficiency. Recognized for fostering relationships that drive client satisfaction and loyalty, while consistently achieving operational excellence through strategic planning and effective communication.
Overview
11
11
years of professional experience
Work History
Team Lead
TierPoint
05.2022 - Current
- Led team in implementing operational best practices to enhance service delivery and client satisfaction.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Over the course of my tenure with the company, I have provided guidance to over 10 members of my team towards next level promotions within our department and also towards other teams in the company.
- Streamlined workflows by introducing process improvements, resulting in increased efficiency across teams.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timely improvements.
- Setting up daily team role assignments to set positions for team members, to be assigned for the events of the day.
- Keeping team morale in a positive state, while providing constructive feedback or improvement on process and customer engagement.
- Working several shift scenarios to cover fellow leads to cover gaps, to regulate proper coverage and work flow.
- Escalation point for clients.
- Overseeing all escalation posts, both internal and external to ensure the right things are happening, and the clients needs are being met and understood.
- Managing expectations of clients.
- Consistent ticket reviews for quality and engineer feedback.
- Creating Monthly Meetings to inform the team of overlaying issues, changes to process, and a review of new ideas to improve the day to day.
- Working hand in hand with other leads of other teams, to help improve the communication and escalation between our teams.
- Coaching my team and others through difficult situations.
Sales Leader/Sales Manager
Restoration Hardware Outlet
01.2015 - 01.2020
- Led sales team to exceed revenue targets through strategic planning and execution of promotional initiatives.
- Developed training programs that improved staff product knowledge and customer engagement techniques.
- Analyzed market trends to identify growth opportunities and inform inventory management strategies.
- Fostered relationships with key clients to enhance customer loyalty and drive repeat business.
- Remained in top 10 in sales through out tenure with the company.
- Establishing reviews and communication letters for the associates to other leaders, as well as upper management.
- In charge of all visual scenes and merchandising of the showrooms.
- Traveled through out the country to train new associates and leaders to open new locations.
Education
High School Diploma -
Fox Highschool
Arnold, MOSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Employee evaluation
- Influencing skills
- Relationship building
Timeline
Team Lead
TierPoint
05.2022 - Current
Sales Leader/Sales Manager
Restoration Hardware Outlet
01.2015 - 01.2020
High School Diploma -
Fox Highschool